(Closed) OBX Brides: A Warning About Twiddy!!

posted 8 years ago in Reception
Post # 3
Member
1 posts
Wannabee

Twiddy & Company sincerely apologizes for the inconveniences experienced during your stay. Our team works hard to provide trouble-free vacations and timely service, however, breakdowns can and do occur.

We received your call regarding the sound-system failure at 7:30 p.m. on Sunday, the evening of the event. Our Maintenance Technicians typically respond to after-hours calls, but in this case we were instructed to use the home/homeowner’s handyman for all repairs. He was not available at that time and dispatched as soon as possible to address the issues. The Special Event Fee is not intended for emergencies such as this, but is charged to provide additional liability coverage and cover the cost of additional services required after an event.

Twiddy takes all guest issues and requests for compensation seriously and appreciated your patience while the situation was resolved to your satisfaction.

Post # 4
Member
1 posts
Wannabee
  • Wedding: June 1994

Just a quick word about Twiddy & Company in Corolla, NC. I know the other posts were written about Twiddy 2 years agao, but I had an experience with Twiddy just this year that verifies the problems others have had with Twiddy. Without going into tremendous detail it should be said that Twiddy has a REAL PROBLEM WITH CUSTOMER SERVICE.

If anyone has ever worked with the public and knows just the basics, do NOT expect it from their Corolla Twiddy Office. After the RUDE treatment I received in their office from the manager, the employees apologized to me! That’s how bad it was. I will NEVER recommend Twiddy to ANYONE for ANYTHING. (I did check with The Better Business Bureau and saw they had complaints).

 

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