(Closed) Oh Canada Customs, you're freaking me out!

posted 6 years ago in Dress
Post # 2
11515 posts
Sugar Beekeeper
  • Wedding: May 2014

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FutureMrsHitBee:  I had scrapbooking paper held for 3 business days on an AGRICULTURAL hold!  Seriously.  The paper had names like ‘Cherry Cobbler’, ‘Old Olive’ and ‘Chocolate Chip’ so I guess they thought I was importing food and trying to lie about it (badly).

I’m sure it’s all fine.  Maybe the box just got a little squished.

Post # 4
664 posts
Busy bee

I’m not sure if you called them for the info or viewed the website but I would call them during business hours (like 9:30 AM Monday) and talk to them directly, ask them about the damage while playing the “emotional, worried” card and try and probe as much information as you can. They might be missing information and is waiting for the seller to get back.

I’ve had a few package mishaps with Canada Post (never damage) and when I called them they would actually call the distribution center to track down the package. One time they even transferred me to a person from the main center in my area that informed me she had my package in her hand. Also, if they’ve determined customs at the time I’d see if you could pre-pay via credit card so you have no more delays.

On a side note, if you’re shipping more wedding stuff across the border, use UPS. I love them for cross border shipping – they’re the only company that guarantees 5-day (including customs) across the border!

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