- 4 years ago
- Wedding: September 2015 - Diplomat Country Club
So I bought my dress from this bridal store and I’m doing monthly payment for it. I’m out of the country for a family funeral and I out my wallet ( thank god my passport wasn’t in it) and whoever got my wallet already spent 600$ 🙁 money left on my account to pay the dress so I called the bank report the card and they block my card and the account for investigation and I would get reimburse in a few days. So I called the store advised them of the situation and that I would have to come make the Payment when I Get Back In 5 days And provide the New Card. Well I guess customer service is dead in this world this woman went off on me saying she’s going out of her way by setting up the payment plan and I need to make a payment today since it’s due. I’m like hum I’m out of the country how am I going to get $500 to you today when my account is blocked I don’t have a card? She tells me she will have to charge me a 50$ fee. I’m wondering if I’m missing something I’m like why would I be charge a fee there is nothing I can do today I’m letting you know the situation and will bring the money when I get back. I was so upset the way she was talking to me like I’m making stuff up not to pay. Mind u my dress won’t be in for another 5 months so it’s not like the money is needed right away. She went on to tell me either I figure a way to pay her today or she charges me the 50 I told her if she does I will cancel the order all together and will get the dress somewhere else and I don’t care if I lose my deposit even tho it’s a big amount I deserve better customer service then she is providing and I choose her shop because I hot good reviews from a friend but another store was actually cheaper but I still went with them I am making a purchase with them not asking for a favor or anything I shouldn’t be treated like a criminal for this to happen and i didnt like her insiniating things about me when she has no idea about my life (at 1 point she said I should have made the payment before I left like I knew this would happen) By saying that she changed her tone and told me she won’t charge me the fee and I can pay the dress when I get back. Now I am beyond upset and want to just cancel the dress and buy it somewhere else this was just ridiculous the way she spoke to me and I no longer wish to do business with someone that will talk to me this way. Am I overreacting here? The only reason I’m making monthly payment is just because I didn’t want to pay a lump sum once the dress gets in which is usually how it works so told her I would do that and now she’s acting like I have a contract
- This topic was modified 4 years, 3 months ago by malouloune.