- 4 years ago
- Wedding: June 2014
I just wrtoe this, feeling at a total loss right now. The letter explains it all….
To whom this may concern, My name is ________. I’m writing to you because I feel have no where else to turn. I fully purchased my wedding gown style 801 in a size 22w back in January 2013. I had told my sales associate, I had planned to lose weight and was concerned that the gown would be to big. —— assured me it could be exchanged for a different size and not to worry. Come November 2013, I had lost about 70 pounds and needed a new size. ——was no longer employed at Alfred Angelo, however the other associates were happy to help me. I called on November 16,2013 and asked for a size 18w, I do not recall who I spoke with that day, but she seemed competent enough and assured me my new dress would be ordered, and I should hear from them by late February, early March.
Come the first week of March, I hadn’t heard anything from anyone, thus, I decided it would be in my best interest to call the store. When I had called, they informed me that “no dress was ever ordered, and that I must have not called to let them know which size was needed”. The assistant store manager, —-, had no recollection of a new dress ever being ordered. —-seemed very upset by this matter, she assured me that she would order my dress immediately and have it “rush ordered and rush delivered” she sent me a receipt in the mail as proof of doing so. I was told that my new dress will be shipping out on March 21st, I felt at ease, though still upset by the occurrences, I could tell Alfred Angelo as a company was trying to make a bad situation a little better. I was also put in contact with a woman named “—-” at this time, she is the district manager, her solution was an apology and a $100 credit for my troubles.
Two days ago, on March 31st I called the store to find out if my dress had come in or was at least on its way, —-said she hadn’t heard anything about the dress and that she would be “leaving a note” for the production department, she said that she would be in touch in a couple days. She never called me. I also called customer service, I spoke with a woman with the last name ——–, she seemed rather concerned about this matter, she said she would call me by today, I never received a phone call. I called the ——— location this evening and was told that according to the notes in the system my dress will not be shipped out until MAY 30th. My wedding is 15 days later on JUNE 14th. I spoke to ——-tonight who works at the ———-, –store. She informed me that according to the notes in the system she can see —- has made attempts to get the dress sooner, and despite her efforts, the final answer is that my dress will be overnighted on May 30th and the alterations will then need to be rushed.
I live two hours away from this location (it is the closest to me) I have no interest in using Alfred Angelo for alterations. It is too far to travel repeatedly. My wedding is in ten weeks, I am devastated beyond words. My bridal shower is this weekend, it will now be ruined, as I have not been able to stop thinking or crying about this.
I feel no one cares about this situation. Between the unreturned phone calls, and the overall lack of urgency, I feel rather defeated. I’m not enjoying this momentous time in my life due to this situation. It is basically destroying this planning process and making an already stressful time, unbearable. Regards, ————