(Closed) ON another level annoyed with this Tulipbridal.com AKA Alexa Bridal on ETSY

posted 7 years ago in Accessories
Post # 32
Member
3115 posts
Sugar bee
  • Wedding: May 2018

@Lepidoptera:  you don’t get an automatic refund. Or if you do, it is pending a research period. They will want to know if you received what you ordered as described and in the right condition. You did.

You’re trying to do bad business because you’re upset. It shows a lack of character to do anything to get your own way. You are wrong. Sell the thing on eBay & pay better attention next time. 

Post # 33
Member
1088 posts
Bumble bee
  • Wedding: May 2013

I think this probably has more to do with the policy of the seller’s vendor….maybe etsy has more rigid guidelines for seller’s and/or takes a larger nonrefundable cut of the seller’s profit than the other selling platform?

Post # 35
Member
202 posts
Helper bee

not all places have the same policies in their physical store as they do online.  this is a similar scenario.  walmart or target might have different return policies in their stores vs online, are you going to dispute that too?  nope, because its not illegal for them to have differing policies.  subway is a franchise, so their policies are different from store to store.  that’s not illegal either.  in all of these cases, if the customer doesnt make themselves familiar with the policies and wants to dispute something because they didnt take the time to read the policies, its the customer’s fault.  its called being an informed consumer.  the store didnt try to deceive you, you went out of your way to look at both websites and compare.  you just didnt compare return policies before you purchased (or you didnt message them and ask why the policies stated were different even though its the same parent company)

 consider it a lesson learned, own the fact that you didnt pay attention that the policies were different, and try not to make the same mistake in the future.

Post # 36
Member
202 posts
Helper bee

looking back, i also want to add that i don’t really see where she was rude to you.  i think if you walked into a store and tried to return something in a scenario where they didn’t allow returns, then you told them that you didn’t think it would apply to you for some reason, they would probably tell you something similar:  well, you should have read the policy before buying something.  

it may come across as sounding condescending, but there’s no nice way to say it.  their job is to make their policies visible, the consumer’s job is to take it upon themselves to read the policies and decide if the purchase is worth it.

Post # 37
Member
20 posts
Newbee
  • Wedding: October 2013

@Lepidoptera:  the credit card will not just give you back your money before the item is returned. They want proof of return before they issue a credit, they will also research the terms and conditions of returns and exchanges also.

I don’t see the seller being rude, she was very matter of fact and stated that it’s common sense to read the return policy. She is allowed to have two return policies for two different websites/avenues of retail, you should have read the etsy policy and not ordered if you did not agree with it.

Post # 38
Member
1430 posts
Bumble bee

I am sure she has a specific reason why her policies are different. Like someone said Etsy may handle returns differently which is why she doesn’t give money back.  I use to work at a store where we did only store credit or exchanges. It was very cleary stated but people still would come into the store demanding their money back like rules should never apply to them. Very frustrating. I know you made an honest mistake by not reading the policy on both sites but sometimes you just have to take a hit and let it go.

Post # 39
Member
1157 posts
Bumble bee
  • Wedding: April 2013

I agree that she was rude to you.If she was a wise business owner she would just accept the return and refund your money.good luck

Post # 40
Member
27 posts
Newbee

The seller is definitely in the right. When you buy an item, no matter WHERE you buy from, you are responsible for knowing the store’s return/exchange policies. She had them posted, you can’t blame her for your mistake. And the credit card companies won’t return your money because it was a legitimate transaction. When you try and do a chargeback your credit card company will contact both the buyer and seller to get details on the transaction. The seller has the email conversation you posted which is very clear proof that it was a legitimate transaction and there is no reason you should get a chargeback. Sorry, but you’re s*** out of luck.

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