(Closed) On egg shells with my venue…

posted 5 years ago in Venue
Post # 3
Member
506 posts
Busy bee
  • Wedding: September 2013

You are paying for a service- contact them whenever the hell you want. It was rude of them to be snippy with you. They aren’t your folks, they are a business, you gave your part of the deal they need to start with theirs. Also I’m a huge proponant of setting a good first impression with vendors, don’t be a b but also don’t be a door mat. 

Sorry they were rude but you def need to email/call/in-person meet. 

Post # 4
Hostess
3376 posts
Sugar bee
  • Wedding: May 2013

You sent them three grand? You have EVERY right to email them with any questions. I can’t believe how rude they are being to you! I would send them an email kindly asking about the timeline and ANYTHING else you want to know (Uh, hi? It’s your wedding, you’re allowed to know what’s going on) and if they try to respond in a rude manner, I would take myself down there and talk to them in person. 

I’m sorry you’re dealing with this hon!  

Post # 5
Member
831 posts
Busy bee
  • Wedding: May 2013

It’s October, I would definitely call. And you are going to be paying them thousands of dollars, so you deserve to know what’s going on.

I’d also give them the benefit of the doubt, perhaps you just received a response from someone with an attitude problem – hopefully that person doesn’t speak for the rest of the staff.

Post # 6
Member
1217 posts
Bumble bee
  • Wedding: November 2012

I agree with the PP – you’ve waited plenty of time and you’ve already put in a lot of money so you deserve a response. I also hope you get to work with someone else! Have you checked their review on Weddingwire to see if others have had issues with their customer service? Or sometimes in reviews people mention the name of the person they work with – you might be able to scout out a different person from the venue to work with!

Post # 7
Member
663 posts
Busy bee
  • Wedding: June 2017 - Vegas Wedings

“You are paying for a service- contact them whenever the hell you want. It was rude of them to be snippy with you. ” <– This

Did you contact the person with whom you will be working with the entire time? If thats the one you’re supposed to work with from now on Id personally cotact a manager, forward the email you received, and ask to have someone else re-assigned to you. They shouldnt be adding to your stress and be getting snippy with you. NOT ACCEPTABLE

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