Post # 1
Kinda looking from some feedback here to see if I should start freaking out or stay cool.
We’re getting married in early January at a hotel where we are also having our reception. When I was looking around for locations, their on site coordinator was top notch in terms of communication. Now, with a little over 4 months to go I can not get her to return emails in less than about 2 weeks, and VM’s pretty much go unanswered.
We have not chosen food items (and according to that annoying checklist over at The Knot, we should have already done that), I have no idea what other items she’s needing from me, since I’ve never been given a check list and/or timeline. I’m kinda peeved and pretty much think that she’s going to be like this up until our wedding.
Is this normal? Do hotel coordinators have some sort of timeline that they ignore upcoming brides until X weeks before their wedding?
Any help is appreciated since all I do is shake my head at the silence.
Post # 3
My SIL had a similiar situation. I would be upset too but wouldnt get too concerned until you are about 2-3 months out. Ideally yes you should choose your food early but alot of people dont choose their menu until they are about 2 months out so you still have time, dont panic. If she keeps having bad coorespondance, call her supervisor and express your concerns. Have you asked her what she needs from you? Offhand I can assume she will need your menu decisions, info about what you will be doing for the bar and hors d’ oeuvres, timeline, set up details (how many people at each table, etc) and a vendor list.
Post # 4
If the situation does not improve soon, I would definitely ask to speak to the catering director.
Post # 5
Thanks, she’s actually the catering director too, so I sort of feel screwed. I guess I could always go to the hotel manager. I just don’t feel like buring bridges this early but her “style” of communication sort of sucks.
Post # 6
I’m so sorry this is becoming difficult for you. If it doesn’t improve soon, I’d definitely speak to the manager! It is your wedding afterall 🙂
Post # 7
Can you go meet with her in person? Maybe you can address your communication concerns to her that way and hopefully she’ll be more responsive! (I feel you, I’ve been waiting for my florist and my cake person to get back to me after an email 2 weeks ago plus a voicemail a week ago…)
Post # 8
Ok, here’s an update.
I got an email from the coordinator and she thinks that her computer ate her email to me, but she didn’t think to follow up. She then proceeded to call my dad and then me on a Saturday afternoon. I didn’t answer because I was sitting at a pool and there was no way that I wanted to deal with this. So, per her VM, I called and left a message for her assistant, since the coordinator is out of town.
Her assistant doesn’t return my call, she EMAILS me. Big pet peeve. Use the same mode of communication please! I ask again if her assistant could forward me, obviously in writing, a time line of when they are going to need decisions. Assistant writes back, not in the same email but in a brand new email (so no thread) and uses the same darn subject line as email #1! WTH? Seriously. I still haven’t gotten a time line, I haven’t gotten a response to my other questions and I’m getting pissed.
Kara- I’m in Washington State, my wedding is in Florida. There’s no way that I can meet in person…sucks.
Can I seriously bonk both of them on their heads?