(Closed) Online shopping fail, sad day… (and custom bolero update too)

posted 8 years ago in Accessories
Post # 4
Member
2588 posts
Sugar bee
  • Wedding: February 2014

LOVE that second one. The first, not so much.

Post # 6
Member
234 posts
Helper bee
  • Wedding: November 2009

I had the same issue buying shoes online: I tried to convert my size from US to Australian sizes and failed terribly. I got a refund but it set me back around $50 in postage.

You’re definitely entitled to a full refund for the eBay item, but it could be a bit of a fight getting it back. Chinese custom sellers’ feedback profiles are often full of comments that items didn’t fit but the seller refuses to acknowledge that, instead claiming that the measurements must have been taken incorrectly. It’s your word against theirs – and if their English isn’t great it could make things even more complicated.

eBay and PayPal both have dispute resolution processes, and they’re likely to decide in your favour. If you’re going to do it this way, try asking the seller directly first, but if they take a while getting back to you, just keep in mind there’s a 45 day limit on processing refunds and leaving feedback. (I once had a seller make excuse after excuse about being late posting something to me… eventually the 45 day limit ran out and I never heard another word for him, nor did I receive my package… lesson learned!)

Fingers crossed for your refund… and for the success of the alternative!

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