(Closed) Ordered My Dress from a OnceWedBride, and She Still Hasn’t Mailed it :(

posted 11 years ago in Dress
Post # 3
121 posts
Blushing bee
  • Wedding: August 2010

Um no. You are not paranoid/crazy anything! How rude of her to actually accept the payment in full and not do anything about it- and then proceed to put you off more than 2 times! You have been too nice already, I would definately email her explaining your feelings– that you have sent a large amount of money to her and are really uncomfortable that she isnt following through with her end of it! I get that she may not have gotten to it within the first 24-36 hours, but almost a week later is a bit excessive, and more importantly poor business etiquette.

Post # 4
14181 posts
Honey Beekeeper
  • Wedding: June 2009

Is it possible she was waiting for the payment to clear? I’ve had sellers tell me they ship after payment is clear and it can take a few days.

Unless she’s a business woman (which I don’t think she is–just a random lady selling her dress, right?) it’s possible she didn’t run to the PO right away. She said she’d do it by Wednesday…if she hasn’t, tell her you’ll cancel on her if it’s not in the mail within X hours.

Get a confirmation code. Otherwise, how will you know when she DOES send it? 

Post # 5
122 posts
Blushing bee
  • Wedding: September 2010

I would probably give it a little more time before panicking yet. I know that I’m not always able to get everything done that i had hoped to in each day. I would give it another week or so and if she hasn’t sent it then I would start worrying a little.

Post # 6
1426 posts
Bumble bee
  • Wedding: December 1969

I would wait a few more days and then tell her that you want shipping confirmation with a tracking number by x date or you will dispute the sale with pay pal.  But it has only been a week, I would give her until at least Wednesday before you say anything again, and then give her a deadline of Friday.

Post # 7
3997 posts
Honey bee
  • Wedding: June 2010

I’d be concerned but I wouldn’t panic just yet.  Give her until the end of the week.  It seems to me that she just isn’t organized and getting this dress out isn’t at the top of her priority list but I’m sure she’ll ‘get to it’.  Hang in there!

Post # 8
208 posts
Helper bee
  • Wedding: August 2011

Paypal has a refuund policy. If you dont get it you can dispute it and they will pull the money back out of her bank account if you are a Payal veriified member. I think you should be ok. Panic after 2 weeks and no mailing. 🙂 She should have not told you that she was sending it that day. Unfortunatley things happen and since you are buying from a person rather than a business the customer service thing will vary from person to person. Kepp us updated on the status.

Post # 9
837 posts
Busy bee
  • Wedding: October 2010

Just so you have some piece of mind, PayPal doesn’t release the funds to her until she has submitted shipping information to them (yes it comes out of your account but it’s held until she submits the shipping info).

This isn’t to say she won’t try to do something, but I would give it until the weekend and if she still hasn’t mailed it contact paypal and the site she listed it on (just think how busy things can get during the week with work, school, extra stuff, etc.  Not that this is a excuse for not sending it when she said she would, but I’m just giving you other reasons why it may not have been sent yet).

Hope this helps!  Hang in there!

Post # 12
5920 posts
Bee Keeper
  • Wedding: December 2010

USPS still gives a tracking number.  I track everything I order online through either the FEDEX, UPS, or USPS apps for iPhone.

Post # 13
459 posts
Helper bee
  • Wedding: June 2010

usually when they get a delivery confirmation, they have a tracking number on the slip. It’s sounding kind of fishy that she couldn’t get a tracking number when the whole delivery confirmation has a tracking number. Did she say what form of shipping she bought, like how long will it take for it to arrive? I would say if it doesn’t arrive within that time frame I owuld contact paypal and get your money back.

Post # 14
5262 posts
Bee Keeper
  • Wedding: June 2012

USPS gives tracking numbers, you just have to pay extra. I’d ask her for clarification. 

Post # 15
179 posts
Blushing bee

Agreed. It is weird that she couldn’t give you a tracking num b/c I receive packages from USPS w/tracking numbers. How far away does this person live away from you? This sounds really suspicious, all you can do is hope for the best but prepare for the worst. Maybe it would help if she could send you the slip that she filled out… it wouldn’t be unreasonable at all to ask for this. You need proof!

Post # 16
396 posts
Helper bee
  • Wedding: April 2011

I would give it a week to get there. If it does not arrive I would open a dispute with Paypal. YOU MUST DO THIS WITHIN A SHORT TIME. I think it’s 30 days but I would check and make sure it’s not less. It may be like 15 days or something. They will stand behind you. She must prove it’s been sent or they will refund your money. & USPS does do tracking. You need to be on this woman like glue.

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