(Closed) Our DOC sucks.

posted 6 years ago in Logistics
Post # 3
519 posts
Busy bee

View original reply
newcitylights:  Im not sure if you feel comfortable doing this, but if it were me, Id try to get some contact info (preferably an email address so you can write something out and keep tangible proof of communication) for her boss, or someone just higher up than her in general, and Id send a message saying exactly all of this. Make sure to cite your specific examples and Id also be sure to specifically end with your exact line of ‘*so and so* is supposed to release my wedding day stressors, not be one of them.’  If the company cares at all about their reputation, they will do something about it.

If she works independently and doesnt have a boss, I would send an email directly to her listing your complaints, also citing the specific examples. 

From my observations, vendors in the wedding industry care A LOT about reviews and such because now in the days of social media, one bad review is everything.

Id slip a hint in there about how Id absolutely LOVE to give a well earned fabulous review, but the road we’re on right now is not headed in that direction. But thats just me.

Post # 4
489 posts
Helper bee
  • Wedding: May 2014

If she’s causing you this much stress now, consider the $450 you’ve already spent as a sunk cost & move on!  That’s not a lot of money in the grand scheme of life and it sounds like it is worth your piece of mind.  

Post # 5
133 posts
Blushing bee
  • Wedding: October 2014

In this instance, a direct conversation will be uncomfortable, but necessary. Call her–no email, just so tone can’t be misinterpreted–and in your calmest voice say something to the tune of, “Jane, I am really looking forward to having a good working relationship with you. You have glowing reviews and good ideas [or whatever made you book her–point is, start with a compliment] but I am uncomfortable with how our last meeting went. It’s been weighing on my mind, and I wanted to bring it to your attention so we can figure out a plan for the rest of our working relationship. At the barn, there were several instances in which I felt you cut me off mid-sentence, or spoke over my ideas entirely, which felt unprofessional. Additionally, it would help me if you explain to me the rationale for your ideas, otherwise I feel like you’re simply trying to tell me what to do at my own wedding. I have a vision for this event and hope you can help me pull it off.”

Keep it concise, polite, calm, and about her professionalism/job. 

Post # 2
7643 posts
Bumble Beekeeper
  • Wedding: July 2012

I dont know…if I were you I’d get some things in writing. She sounds like she would change things on you the day of.

Our church gave us a DOC for the church. My understanding was that she would only tell the wedding party when to walk in and tell us exactly where to tsand in the church to get the best pics and stuff. She ended up wanting to control everything…even at one point tell me that my parents couldn’t walk out together. That was the usher’s job. I ended up telling her flat out that wasn’t going to happen. Even after the wedding was over, we stood for our eceiving line, and apparently we were standing in the wrong place, and she was just being loud and obnoxious over the top of all my guests filing out of the church. I just said back to her, “____, the wedding is over. We don’t care anymore.” Maybe a little rude, but she was wearing my patience.

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