(Closed) Our Mortage Lender is SO SLOW and UNHELPFUL! (vent)

posted 4 years ago in Home
Post # 3
2622 posts
Sugar bee
  • Wedding: November 1999

Squeky wheel!  I would call each day to follow up. Hopefully they will get so annoyed by you they will proess everything to just to stop you from calling Tongue Out

Post # 4
1408 posts
Bumble bee
  • Wedding: November 2013

i have no advice  but our bank gave us a timeline as soon as we put in our offer. 35 days and we didnt really have to deal with them at all after that. They usually order the appraisal and get all the paperwork done without letting you know. 

Post # 5
3943 posts
Honey bee

We had the same issue with our lender, and almost lost our house because they moved so very slowly and were unresponsive. So, I called everyday. Sometimes several times a day. And when the person I was working with ignored my calls, I called his boss. Was I annoying? Yup! But everything finally got taken care of and we were able to close in time.

Post # 6
5982 posts
Bee Keeper
  • Wedding: April 2018

@Meant2Bee:  It will all work out….I find that being irritatingly pleasant and totally annoying by calling every day gets things like this handled in short order.

Post # 7
1776 posts
Buzzing bee
  • Wedding: August 2010

First of, that sucks!  Been there before and it’s awful.  My advice is to have any documents you might need to show them ready and scanned (or in pdf form from online) so you can easily upload them when they ask.  This means bank statements, any evidence of transfers you need (if you transfered money for your downpayment/closing costs into your checking account), your current debt (car payments, student loans, that type of thing), etc.  You’ll need around 26 documents total, but I cannot remember them all.  Just make sure your rate is LOCKED, sometimes they mess with you and take a long time to start the process then oops, different rate. GOOD LUCK!!! (we close on June 21st, so excited)


Post # 9
2687 posts
Sugar bee

@ThreeMeers:  +1.  Be polite, but make consistant calls and emails until you get answers.  This is definitely not a credit union thing, because my FI and I got our mortgage through a credit union and thought they were very attentive.

Post # 10
10368 posts
Sugar Beekeeper
  • Wedding: September 2010

What lender is it? Is it a large bank? (Bank of America, Wells Fargo, Chase, etc) They are notorious for being slow/awful. We had a wonderful experience, but it was with a much smaller bank – Everbank.

Post # 11
678 posts
Busy bee
  • Wedding: February 2013

@Meant2Bee:  I read your post title and thought “Wow! I guess I’m not alone!” I was so fed up and frustrated with my mortgage processor today that I was crying and feeling sick to my stomach. She just had me so damn MAD! We were supposed to close tomorrow. We have not been able to get in touch with her or get information from her associates for TWO WEEKS! We had to do an extension on the closing, so now it is set for next Tuesday. She finally calls me back today and gives me a mile long list of things that they need, including a second test on the water supply (well). The last one took 5 days after the time it was collected. Seriously!!!! I really felt like flipping out and now I am going to stop typing because I am getting worked up again. I feel like this situation of trying to deal with all of this is so unbelievably ridiculous, I feel like I should be waking up from a bad dream soon. But, no, this is my life and the BS that I have to put up with.

Sorry for the vent! I just want to let you know you are not alone and there are others out there that understand your frustrations!

Post # 12
1721 posts
Bumble bee
  • Wedding: March 2013

@Meant2Bee:  No advice, as we are dealing with the SAME issue. Hope yours works out.

Post # 14
3281 posts
Sugar bee
  • Wedding: June 2014

You have plenty of time. We didn’t get the appraisal until right before the closing and we didn’t even know about it. I would say go into the office and make them give you a list of documents they need, it should be fairly standard, W2s, tax returns, etc. If they know your closing date they should get everything in order by then, even if it is the last week before closing. Good luck!

Post # 15
233 posts
Helper bee
  • Wedding: April 2012

@Meant2Bee:  We had a similar problem two months ago. I was literally calling and e-mailing everyday and getting no response from our mortgage loan officer.  We were also purchasing in RI and living in VA. The date we had set to close on the house was important to keep because we were traveling 10 hours just to close! (We traveled and still didn’t close, but that was the fault of the seller, not the bank.)  

If you have a real estate agent, get them involved. In addition to my e-mails and calls, my agent was calling and e-mailing.  Eventually, I would get a response.  The big break happened when my husband was so fed up and called after hours.  He spoke with the supervisor of our loan officer who happened to be there and expressed how ridiculous it was that we were getting NO information at all from anyone! After that, I was getting play by plays of EVERYTHING going on! So, don’t be afraid to go up the ladder, if necessary.

I tried to keep things in perspective and think, “well, I am not the loan officer’s only client – he is probabaly really busy.” But, honestly, I just wanted to be kept up to speed on everything! E-mail me or call me and just keep me updated! I just want to know that it is being worked on! So, don’t be afraid to call and bug them! I am sure they hated me at that office, but now we have our house and I don’t have to speak with them anymore, so no big deal!

Good luck!

The topic ‘Our Mortage Lender is SO SLOW and UNHELPFUL! (vent)’ is closed to new replies.

Get our weekly roundup of the best of Weddingbee.
I agree to receive emails from the site. I can withdraw my consent at any time by unsubscribing.

Find Amazing Vendors