- 4 years ago
- Wedding: September 2014
We’re getting married on September 20, 2014 at a lovely venue on Long Island, NY. After visiting about 6 different venues we picked ours because we loved the location (10 minutes from the church & stunning), the food and our wedding coordinator. Her professionalism, attention to detail, overall attitude and responsiveness was a major selling point for us. When we signed our venue contract, I took a copy into a separate room to quietly review and add things (something I guess isn’t often done as everyone thought it was so weird) – we then agreed upon various no charge add-ons and I went about my happy planning.
Fast-forward to today:
I just found out the venue fired my wedding coordinator. I had emailed her about two weeks ago and never heard back…something very strange for her as she had usually responded within 24 hours. I then resent the email about a week ago with a friendly little “hey, not sure if you saw this” type message. Again, no response. Thinking it was weird; I called the venue 5 days ago and was directed to her voicemail which still had her personal greeting on it. At this point I’m thinking it’s not a big deal and she’s on vacation or something. For whatever reason I decided to call again today and was again dropped in her voicemail. The little voice inside me prompted me to redial and speak to an operator. The woman on the other end informed me that they had fired her over two weeks ago and hadn’t hired a replacement yet. I tried to quiet my inner bitch but snapped “So, you fired the coordinator and no one is checking her emails or voicemails? Are you serious? You’re a major national chain and no one thought to set an out of office? FANTASTIC!” She then suggested I leave a voicemail for someone else and I said I’d rather have a paper trail and asked for an email.
I have since emailed the contact given and haven’t heard back from them (yes, it was only an hour ago but I’m allowed at least one bridal meltdown…right?). I understand things like this happen and it’s normal but it really irritates me that no one checked the former coordinators email or voicemail. They are a multi-location, national chain of businesses and no one in administration thought to have the IT department forward her emails and change her voicemail? I’m spending close to $20k on the venue and would expect a certain level of professionalism.
I’m incredibly glad I reviewed our contract as thoroughly as I did but I’m now worried that since our coordinator is no longer a representative for the company, can they default and tell me the ‘no charge’ changes we made won’t be honored? Has anyone had this happen? How did you deal with it? Can someone talk me off the crazy ledge?