(Closed) Our videographer lost sound on our video…didn't even tell us.

posted 6 years ago in Photos/Videos
Post # 3
65 posts
Worker bee
  • Wedding: August 2011

i am sorry to hear that…you should get some sort of refund

Post # 5
598 posts
Busy bee

Wow, that is terrible. You should definitely get money back. I’m not sure how much, probably a percentage of the audio lost, so maybe $250. Definitely not all the money and likely not half. Write them a message like “I really wanted to review you to my friends and family, but after this, I am not comfortable given the quality of product I received…” and see what they say and offer. 

Post # 6
4895 posts
Honey bee
  • Wedding: October 2018

I second that idea. Technical problems happen, but they should’ve owned up to it and offered you a partial refund or some kind of compensation. It’s definitely reasonable to ask for a partial refund, since you’re missing out on some big things. 

Post # 7
7561 posts
Bumble Beekeeper
  • Wedding: January 2013

Wow, that’s upsetting but try not to get too worked up. If they knew that the sound was messed up, I’m pretty sure they would have said something. I’ve worked on videos before where there were sound issues after rendering (changing the video from a working file to one that’s complete and ready to be played.) If anything, I’m guessing that their only mistake was not double checking the final product. 

Post # 8
6 posts

I do understand your feelings. I guess, you hired a videographer so as to have images and sounds. Otherwise, you’d have only gone with the photographer. As a wedding videographer, I believe it’s still possible to fix this. If the ceremony part has the audio, I’m 100% sure that the reception raw footage has the audio too. Our cameras don’t just change audio settings by themselves in the middle of a speech. It’s more likely that, when editing, your videographer accidentally shut down one of the audio tracks (too long to explain how and why it happens sometimes) and unknowingly, he killed off the sound of the film. Simply ask him/her to re-edit your film and they should do it without any problem.   

The problem with your film suggests that the videographer has exported and burned the final version of the film without double-checking on all of it. I just can’t believe they knew the film was missing sound and still delivered it to you.

In the case the raw footage doesn’t have the audio part (doubt it), then you’re entitled to a refund. 

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