(Closed) Paranoid About Getting Ring Fixed?

posted 5 years ago in Rings
Post # 2
1178 posts
Bumble bee
  • Wedding: January 2017

definitely! I cannot have mine done by the original jeweler since he’s in LA, and I am in TX but like you, I want it polished and re-dipped in white gold. I’m afraid to, though!

Post # 3
2502 posts
Sugar bee

i don’t think you’re paranoid – shit happens. i have a sapphire, and while i’m not concerned a jeweler will steal it, i had one jeweler SCRATCH it when i dropped it off for repair and then tried to lie to my face and tell me that the scratch was always there and it wasn’t him. so yeah, people are untrustworthy.

Post # 4
3324 posts
Sugar bee
  • Wedding: September 2017

This is why I think it’s important to have a trusted local jeweller who can do this stuff for you. I love the idea of buying online for the savings, but I’m not going to send a ring back for 2-6 weeks when I need things done! So yes. Search out a reputable, well reviewed local person who you trust to do this for you. Imagine when a prong breaks or you lose a stone (center or melee) – well worth it to have a good person in your corner.

Post # 5
287 posts
Helper bee

YEP! Especially since mine is from Kay’s! LOL I always went to mall jewelers because I thought they were fine and really never thought to go to a small and local one.

Then I got on here and kind of scratching my head! Oh well! I still love my ring.

Post # 6
1014 posts
Bumble bee
  • Wedding: June 2016

I wouldn’t let a chain send my ring out (even though my ring is from Kay’s!). There’s a jeweler close by I trust though. My diamond has an inclusion that I can see if I turn it the right way so I always look for it when I get it back. 

Post # 7
1122 posts
Bumble bee
  • Wedding: August 2014

Kays ruined my original engagement ring, and then ruined the replacement. I will never set foot in a mall store again! Mainly because most of them are owned by Kay’s now, and also because I do not trust anywhere that has to send my jewelry away to repair it. I take it to a little local jeweler now and have always been very happy with their work! 

Post # 9
2502 posts
Sugar bee

View original reply
chigirl217bride:  fwiw, i have a happy ending. had insurance on the ring, took it to another jeweler and they were able to send it to a gem cutter to have it repolished. it’s good as new now, and i didn’t pay the $1k(!) the repair cost because insurance paid out instead (and i believe the insurance company is going after the first jeweler who damaged it). but yeah, it was a hellish few weeks.

Post # 10
10453 posts
Sugar Beekeeper
  • Wedding: August 2016

Nope. I got my rings from Shane Co. They do all the work in-house so it doesn’t get sent out. And they have such a fantastic reputation, I just don’t see a reason to worry.

Post # 11
5148 posts
Bee Keeper
  • Wedding: January 2010

Well, there are some places I would worry about it, but I don’t go to those places.

I go to a local indepedent that has goldsmiths & platinumsmiths, gemologists, and appraisers all in store, they always examine my rings carefully under a loupe before I leave them, take photos, detailed notes, and let me examine them when I pick them up as well before I take them. I am familiar with my jewelry and stones (reports, blemishes/inclusions, and so on), and all are also insured in the event of damage during repairs and so on. I have a ring with them now, that they will probably have for just under a week, so they can resize it, appraise it, and polish it too. I feel safer with it there than when I am wearing it!

For those who have laser inscriptions, it is good practice to check the laser inscription when you get a ring back.

For any reputable place, it is absolutely not worth risking their business or reputation to swap out a stone. 

Post # 12
2692 posts
Sugar bee

I don’t worry about it. I check the # on my stones when I get my rings back. If it’s a particularly expensive piece, I ask them to list the GIA# on the receipt. 

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