- 6 years ago
- Wedding: September 2012
My wedding was scheduled for 2pm last Saturday. I woke up at 7am and my Maid/Matron of Honor shows me an article printed in the local paper saying that our venue was shut down 2 days before by the health inspector due to rats and flies in the kitchen. At 7am on my wedding day, this was new information to me. I called my Fiance and woke him up and this was also new information to him. Fiance called the wedding coordinator, Pam, (who is employed by the venue) immediately and she tells him that it is true that the health inspector had shut down the venue and she doesn’t yet know whether or not we will be able to have the reception there and she is looking into “other options.” Pam says that currently they have to have the health inspector come back to the venue before every event and clear or not clear the venue to cook food there. The health inspector showed up at 11 and cleared the venue, so we were able to have the reception there. By this time the story on the venue had been on the news twice and there was another article in the paper and several of our guests were aware of it.
Our ceremony was on a boat and the reception was in an indoor venue (all run by the same company, including catering). My bridal party and I arrived for the ceremony and went directly to the boat. My Fiance arrived later and went into the indoor area and saw that Pam was setting up our reception area totally incorrectly. Pam told my Fiance that we hadn’t given them enough of the decorations and they had to work with items they had in stock. Because Fiance knew this wasn’t true (we gave them enough of everything +2 extra) he made Pam stop and they searched for the missing box of decorations we had dropped off, which were eventually found.
Pam then got on the boat and tells me that there was no way that she could have called us to let us know ahead of time and that she had done us a favor by answering FI’s phone call so early in the morning. I didn’t get into it with Pam because I knew that Fiance was dealing with it and I thought it would be better if Pam was talking to one person about it, also my Fiance wanted to handle it so that I wouldn’t have to stress about it and be seen by our guests discussing it in my wedding dress before the ceremony. The ceremony happened and was fine. The reception happened and was fine, except that dinner was served more than an hour late, which I didn’t like because I was hungry and because we only had the space for 4 hours so it cut into the dancing time.
Since the initial article there have been several articles run in the paper and the news about how the venue shouldn’t have been allowed to reopen and how the kitchen was not up to par according to the State. We just got back from our honeymoon today and stopped at the grocery store on our way home from the airport. While we were there I saw a woman that I haven’t seen in a while and wasn’t at the wedding. She knew that I had gotten married and asked where it was. When I told her where it was, she said. “Oh, is that the rat place? I have been reading about that place all week.”
Neither the owner of the venue (who was at the indoor venue while we were there) or Pam has apologized to either of us for the situation.
Should we get a partial refund for the venue or should we just let it go?
On the one hand we did have the reception as planned and everything turned out fine. On the other hand, we feel like our wedding was tainted by the bad press and health inspection issue. I know that the venue is not responsible for press, but they are responsible for whether or not their kitchen is in a condition that warrants being shut down. I think that since they knew so far ahead of time, they should have called us to give us a heads up and to say that they were on it and they would do everything to make sure it was fine. I don’t think that I should have read about it in the paper the day of my wedding and had to spend hours wondering whether or not I would be having a reception I had already paid for while I was getting ready for it.
Thank you for reading this far. What do you think?