Post # 32
FYI: This is why I was taught to shoot different parts of the ceremony on different cards, just like on vacation, I use different cards on different days. That way, if something happens to my card or camera, I don’t lose everything…
What a nightmare.
Post # 33
I don’t know if anyone has suggested this but you can buy data recovery software. Every photographer should own it because you can recover the files even if the card has been formatted. Once you start taking more photos on it after it has been formatted they will be over written though. I believe the software we have is called Data Rescue. Like everyone else has said ask guests if they have any photos and you are entitled to a partial refund. That is just unacceptable and inexcusable.
Post # 34
I would expect a refund, a reshoot at his expense including makeup and hair for you and your wedding party at the very least. You won’t be able to get all the family shots back, but I’m sure your wedding party would be willing to gussy up at home and do it for you.
You paid for a service, that service has not been completed, you need a refund and he needs to offer to reshoot what little can be reshot on his dime.
Post # 35
@Plantation: That’s so unfair
but you know ? … I bet you had a great wedding so you say so when you can’t find your pics
I think you should first stress on that you’d like to have a repayment something
if they couldn’t if some one had a pic with theor mobile phone or cam , ask them to retouche those images for you
but again it’s in your memory forever don’t be sad , now you know you like to capture your moment and you’ll be carefull in that for the rest of your life 🙂
wish you the best <3
Post # 36
Wow, I am so, so sorry. I agree with @Styles
that this smells fishy. There’s just no way that a power outage would have caused him to lose everything on the card. He also should have known WAY BETTER than to freaking format the damn thing to recover what was on it. And THREE WEEKS?! Oh god. I would be livid.
Post # 37
Yes, thats a good rule of thumb to use multiple cards. I use small cards 4 & 8g for this reason. Cards corrupt beyond our control and without notice no mater how careful you are..bad idea to shoot a whole event on one card. I actually stash extras in my bra! ha ha
Post # 38
OMG. i am so so sorry you are going through this! the other bees have great advice, and i hope that following some of them helps remedy the situation. <3
Post # 39
I can’t believe a pro would format the card to try to recover images (they always say do NOT format as it deletes all data). I find it odd that he’s giving you the card instead of sending it out himself. He should pay for the recovery service (that can run a few hundred). I really hope it works!!
Post # 40
Oh my gosh, I am so sorry. I’d be devastated, too. I would also ask for a partial refund, considering it was terribly irresponsible for him to not back it up until 3 weeks after the wedding (and in the middle of the hurricane!)
I’d also (if you like him still) request a free photo shoot to make up for it. You can get all dressed up again (who wouldn’t want to put their dress on again?!) and get some amazing shots of you two. I know it won’t be the same, but it’s the next best thing.
Unfortunately, some things like this are out of our control. It totally sucks, but remember that pictures or not you married your best friend that day and that is the greatest thing of all.
And just to make you feel better – you’re not the only one! My photographer was a guest at a wedding recently, and the photographer dropped the camera and the card with all the previous images into the harbor during the reception. He jumped in to retrieve it but haven’t heard back if anything was salvaged…
Post # 41
@Plantation: Yikes! I’m so sorry this happened. But before you take advice from others and drop money on recovery software/IT people you should try to get to the bottom of his story because it sounds incredibly fishy and here’s why:
No recovery software would recommend that you format a card you are trying to recover (I know, I’ve been in a situation like this before). Regardless, images on a formatted card are almost always STILL there until you shoot new images over them. They can be easily recovered 99% of the time when they are formatted. I have an incredibly hard time believing a photographer would wait 3 weeks to back up your photos, but even so, I have a harder time believing they would choose to do it during a hurricane. I suppose it’s possible that the power going out fried his card somehow but that doesn’t happen much anymore.
I’m calling his story into question not because it would help to call him out as a liar, I just don’t want you to spend money yourself trying to recover photos from a card that actually has nothing wrong with it (maybe the real issue is that he forgot to copy a card over and realized it 3 weeks later and had already shot over your photos on that card). It doesn’t sound like he’s ever said the files on the card were CORRUPTED (which would mean your data recovery efforts would be for nothing), just that a software recovery program told him to format it and now they are gone. I would dig a little deeper and use some of this terminology to let him know that you know something weird might be going on. The photos are gone regardless, but it matters how much money you might pour into files that are not recoverable potentially due to human error.
What does your contract say about loss of images? From there we can guide you on what you can ask back. Did he give you a sense of how many images were lost vs how many you received?
Post # 42
Sorry to hear about that 🙁
We had a similar situation where the photog that took pics of us (couple photos) was quite bad (taking all the pictures from underneath! no one looks good from underneath!). Anyway, they offered a 1 hour photoshoot with us to compensate. We decided to do a couples Rock the Dress.
Its not like the day of, but, its kinda fun. You get to wear your dress again! 🙂 You can also get your hair done. I did my own makeup….so that was easy. In addition, your much more relaxed during the picture taking (my ‘smile’ hurt at the end of the wedding day!) and its fun really. 🙂
What was important the day of was the atmosphere: you will have that with the other pics and pics from your guests (you would be surprised!- we had very good ones from guest)
Of course, your photographer should compensate more than with an additional shoot. You need to ask for a full refund. If she is professional, she will give you one. If she doesnt want to, dont stress over it though- last thing you want is to remember your wedding with the fight you had with the photog :/ Just make sure you reviews her services in a blog, national and local.
For the recovery, you should try a service, get her to pay. Try not to focus on that option. Im no techie, but…format isnt usually easy to recover.
Focus on your new shoot – make it an event- another fun time to dress up. Not many ppl get to wear their dress twice! 🙂
Hope this helps.
Post # 43
So he waited 3 weeks to back up the photos, then did it during a storm, and at that very instant power went out? And power going out damaged the memory card?
I’m calling a big fat BS!
Anyway, even in the unlikely event that he’s telling the truth, it’s incredibly, incredibly unprofessional that a photographer would wait 3 weeks to back up his work.
I know this is no consolation, but this guy owes you a full refund, and deserves a really bad online review because he’s a liar and unprofessional.
Post # 44
I disagree with you about a full refund. If the error was out of the photographer’s hands (i.e. a card really failed) that is par for the course and doesn’t negate the rest of the work they did. My contract says that a refund for any images lost in transfer/corruption is prorated based on the number lost vs the total number delivered. I think it’s a little ridiculous to ask someone to work 40-50 hours for free (which is the minimum time most of us invest in a wedding with shooting and editing time), plus a new free shoot, plus cost of recovery attempts, plus paying for hair and makeup for a reshoot because one of their cards corrupted.
Post # 45
This guy sounds like a total armature. I don’t go to sleep after a wedding until the photos have been downloaded, I’ve looked through them and made sure all the key moments are there and have been backed up in two spots. Once they are culled the week after they are uploaded to an off site server. EVERY pro photographer knows formating gets rid of the photos.
You are not missing the entire day so it’s not really warranted you get a full refund. I would however ask for a partial refund or some kind of compensation PLUS access to the card he claims to of recovered. A lot of the recovery software companies will let you do a trail run to see if the images are there then you pay if you want to access them. That’s how SanDisk did it a few years ago when I had a corrupted card.
Post # 46
I’m so sorry! I hope he (at minimum) refunded all your money! What he lost due to his own negligence you can never replace… and if you would have gone with a different photog, you’d have them now. Therefore he’s done worse than nothing, and is not even owed a partial fee for the candid pics. That’s my opinion anyway, I’m not sure what the legal situation would be.