Post # 1
Ok, so I am one of those people that HATES conflict and really HATES putting other people out. 🙁 So here is my dilemma. I have bought many a thing here on the bee and have had NO problem whatsoever. Now the other day I received a package that was broken (not a little but shattered). It’s not that it wasn’t packaged well but somehow it managed to get broken in transit. There was no insurance on the package (neither of us brought it up).
I’m wrote the lady (and sent her a picture of the broken item) and told her what happened and basically after a back and forth she wanted to only give back half of the cost of the item itself ($3.94) and none of the shipping (over $11). The whole thing was $20. This was 2 days ago and she has yet to do even that. I know this isn’t a lot of money but as we all know a lot of little things add up and I don’t have a huge budget to begin with (as well as two current claims for over $100 with Paypal for items that never showed up but that’s a whole other subject).
The more I think about it the more I feel like I am the one that is being taken here. If this was a company I wouldn’t hesitate to tell them I want all my money back because I didn’t get the product I asked for in the condition promised and not just a portion minus the shipping. It’s the fact that this is another bee that makes me hesitate. 🙁
Do I put in a claim with Paypal asking for all my money back? Am I wrong? I really would like some opinions.
Post # 3
I put up a big stink with paypal for charging me TWICE for plane tickets and they told me they couldn’t cancel my double charge, that the vendor had to do it. I DID get my money back but only after talking to the manager for over an hour on how their customer service needs revision. I share this with you cause pay pal isn’t customer friendly. I think if you believe the item was packaged well, then to take it up with the post office? or UPS, whoever delivered it. ( You’ve seen the footage of UPS and FED EX workers throwing deliveries of electronic equipt on you tube?) If it was packaged well and sturdy, then I don’t think the responsibility lies with the sender.
Post # 4
I know that the post office (it was USPS that delivered it) won’t do anything about it if the package wasn’t insured. 🙁
I just got back my first “set” of money tonight from a set of bowls I bought a month ago that never made it here through paypal, so I haven’t had a problem on that end.
Post # 5
I believe when you purchase items through Ebay or somewhere like that, that the responsibility falls on the buyer to purchase insurance. I know as a seller, that’s how it works for me because I did have someone try to scam me, they bought a collectible figurine, claimed it was broken, but they didn’t pay to insure it, wouldn’t send pictures, and wouldn’t send it back for a refund (which I offered to be nice but I don’t think I had to). I know that is totally not your situation, but I think that’s why it should fall on the buyer to purchase insurance.
Post # 6
as long as it was packaged correctly, I think this is your fault for not purchasing insurance. all your seller can do is package it carefully? as soon as it leaves their hands, it’s out of their control and they shouldn’t be held responsible.
her offering to give you any sort of refund is generous. she doesn’t get her item back so it’s not like she’s benefiting from you receiving a broken thing. no one wins– I’d just learn the lesson and buy insurance next time it’s anything that could “shatter.”