(Closed) Paypal claim or not?

posted 6 years ago in Weddingbee
  • poll: Should I put in a Paypal Claim?
    Yes, your item was broken and you should ask for your money back. : (5 votes)
    63 %
    Yes but only for a portion of the money. : (0 votes)
    No, you didn't pay for insurance and it's your fault. : (3 votes)
    38 %
  • Post # 3
    1697 posts
    Bumble bee
    • Wedding: June 2012

    I put up a big stink with paypal for charging me TWICE for plane tickets and they told me they couldn’t cancel my double charge, that the vendor had to do it. I DID get my money back but only after talking to the manager for over an hour on how their customer service needs revision. I share this with you cause pay pal isn’t customer friendly. I think if you believe the item was packaged well, then to take it up with the post office? or UPS, whoever delivered it. ( You’ve seen the footage of UPS and FED EX workers throwing deliveries of electronic equipt on you tube?) If it was packaged well and sturdy, then I don’t think the responsibility lies with the sender.

    Post # 5
    2440 posts
    Buzzing bee
    • Wedding: March 2012

    I believe when you purchase items through Ebay or somewhere like that, that the responsibility falls on the buyer to purchase insurance.  I know as a seller, that’s how it works for me because I did have someone try to scam me, they bought a collectible figurine, claimed it was broken, but they didn’t pay to insure it, wouldn’t send pictures, and wouldn’t send it back for a refund (which I offered to be nice but I don’t think I had to).  I know that is totally not your situation, but I think that’s why it should fall on the buyer to purchase insurance.

    Post # 6
    3220 posts
    Sugar bee
    • Wedding: February 2012

    as long as it was packaged correctly, I think this is your fault for not purchasing insurance.  all your seller can do is package it carefully? as soon as it leaves their hands, it’s out of their control and they shouldn’t be held responsible. 

    her offering to give you any sort of refund is generous.  she doesn’t get her item back so it’s not like she’s benefiting from you receiving a broken thing.  no one wins– I’d just learn the lesson and buy insurance next time it’s anything that could “shatter.”

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