Post # 1
Pepperberry Florist dumped me two months into wedding planning.
Pepperberry Florist of Melrose, MA backed out of handling flowers for my wedding, after two months of working with them, because I complained about a corsage order which was incorrectly styled. The owner did not apologize for the mix-up, but instead cited “creative license.” He offered a refund, but offered no such apology for erasing two months of hard work for my wedding by his employee and myself. I am now without a wedding florist in May, a very busy month! Be warned; this owner does not respect the customer or the rights of the consumer.
Post # 3
I think he did you a favor in my opinion. He probably didn’t think he could make you happy and so he let you go – I’d consider yourself blessed as you have a year to find someone else. Find copious amounts of photographs of what you want your wedding to look like and bring them to another florist. Flowers are a visual object and if you can show your idea in images, you’ll be that much closer to getting the look you want.
Post # 4
No, this is not something you report to the BBB. You have not been frauded, you haven’t been misled. Your business was refused, which he has a right to do.
Post # 5
@sfchick: I agree, if you’re sort of “clashing” with him now then it might be a blessing in disguise – go find someone who you’ll be able to have a better working relationship with. Good luck 🙂
Post # 6
@bijoubride: I need more info? It sounds like it was just a personality clash- what gives you the idea he doesnt respect you as a customer? Also, was there a contract, and if so, and a deposit, then yes he broke those terms- unless it has a clause that he can terminate said contract at any time for any reason. I suggest you have some reading to do before you go and report to the BBB
Post # 7
Could it be that the flowers you wanted weren’t availble? I know next to nothing about flowers but since they are so seasonal maybe that was the issue and he had to make some substitutions. Either way it doesn’t sound like you are out much (except your time) and so the BBB won’t really be able to resolve anything for you. He already gave you your money back and thats probably the best you can hope for. You can’t really demand an apology from someone which is what it sounds like you really want.
Post # 8
@annab: I agree that the poster should read her contract. She needs to be informed on what the terms and conditions are before heading to the BBB. And, as long as no contract was breached, it’s good to know sooner rather than later that the customer would be happier elsewhere, however that’s no reason to insult the original poster by calling her “difficult to work with” and “foolish” without knowing all the circumstances. You tell her to not make herself look “MORE foolish”, implying she is a fool to begin with.
I disagree with that sentiment, and I believe it’s unwarranted. She posted here because she is disappointed, as well she would be. She asked for advice on how to conduct herself so that cooler heads could prevail. She hasn’t done anything untoward to be implied a fool. She spent a lot of time invested in a product, only to have it not come to fruition. Two months is a long time to be vested in a project, no matter how far away the wedding actually is. Who wouldn’t be slightly upset? But being upset after her business was refused does not = foolish. I think you owe this bee an apology. She’s not a fool, she’s disappointed.