(Closed) Phone call from Amazon seller

posted 6 years ago in Legal
Post # 3
Member
2934 posts
Sugar bee
  • Wedding: March 1996

@star_dust:  I would contact Amazon and let them know what happened. I don’t think she should be calling you (and I don’t think she should have your phone # either.) She definitely should not be calling you to ask you to change your feedback, and I don’t think you should change it (except, as you say, to reflect when she refunds your $.)

Post # 4
Member
874 posts
Busy bee
  • Wedding: August 2012

@star_dust:  I would leave your feedback as is and once you get your refund add that to your feedback. I would also contact Amazon and ask them how the heck she got your number!

Post # 5
Member
3692 posts
Sugar bee
  • Wedding: December 2011

Electronic confirmation means she went on the shipping website and set up a shipping label.  She probably never gave them the actual package, or they would have scanned it and had a record of receiving it.

Also, I have never had an Amazon seller call me for anything.  I don’t think she should be doing that.

Post # 6
Member
716 posts
Busy bee

Do not change your feedback.  And contact Amazon to find out how she got your phone number.  When the courier says the’ve received the electronic shipping information, this just means someone generated a label.  Until the package is given to and scanned by the courier, it doesn’t mean anything.  She may have created a label and never prepared the package.  Also, let Amazon know what is going on with your order and that you are awaiting a refund.  She should have emailed you to have everything in writing, not over the phone.

Post # 9
Member
996 posts
Busy bee
  • Wedding: July 2011

Um no. I wouldn’t change my feedback but I would include that she did issue a refund IF it clears the bank. I love amazon because I depend on other people’s reviews and it greatly impacts if I purchase something or not based on what people have to say about the seller. Other people need to know if the seller isn’t dependable or else people will still keep giving this lady their buisness when she clearly shouldn’t be selling. In all honesty as a buyer I don’t really care what issues you have going on in your personal life, I want my package when I’m supposed to get it. When I buy something as a seller, I’m giving you my money and no sympathy is included.

Also for future references it might be a good idea to check on these things before ordering (feedback) since you mentioned several other people had given her lower ratings. I wont purchase anything from someone who has less that 97% positive feedback because it’s a huge hassle to deal with if the seller flakes out. 

Post # 10
Member
716 posts
Busy bee

@star_dust:  Ok, good.  As for the feedback, you have to be honest.  You are not getting the items you ordered, for no legit reason.  If your feedback can prevent this from happening to someone else, that’s good.  If the seller wants better feedback, she has to give better service.  Duh.

Post # 12
Member
410 posts
Helper bee
  • Wedding: September 2014

Tell her she should’ve been as concerned with shipping the product as she is about her feedback, then maybe you’d have had something positive to say  =P

Post # 13
Member
148 posts
Blushing bee
  • Wedding: April 2013

I would only give a positive feedback for a positive experience. In my opinion, your experience was less than positive. You dont owe her that because she caused you an inconvenience. And like others said, I would let amazon know if she continues to harass you.

Post # 15
Member
687 posts
Busy bee

Um, this is really abnormal behaviour and I would contact Amazon immediately to alert them that a seller has tracked you down somehow and is now harrassing you. My suggestion is to NOT change your rating, whether or not you receive the items or the refund, because the seller has been difficult and tricky to deal with. If anything I would change my rating to a lower score with a lot of *** to warn others that the seller is maybe not the most honest person.

Post # 16
Member
1276 posts
Bumble bee
  • Wedding: August 2011

any updates?

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