(Closed) Photo Fail – what to do now?

posted 8 years ago in Photos/Videos
Post # 3
Member
11325 posts
Sugar Beekeeper
  • Wedding: February 2011

Yea I’d just demand the money back for the albums and do your own. 6 months for an album is not, in any way, ok. 

Post # 4
Member
739 posts
Busy bee

Wait what!!?? They sent you an unfinished album? How experienced/established is this photog? This is unacceptable to me and it should be to you as well. I would never ever deliver an unfinished product to a client!!

Post # 6
Member
58 posts
Worker bee
  • Wedding: April 2011

Just ask for that portion of your money back because you have chosen to do it yourself due to her poor customer service.

Post # 7
Member
3166 posts
Sugar bee
  • Wedding: October 2011

just a question – was there a contract and in that contract did it specify any times for receiving your order? i know it’s for the prints, but seeing as the dvd is the main way of how they get the images to you, i’d think that should have been given ahead of the rest of the order whenever she made your pictures available. the rest of that situation is completely terrible so maybe a contract will give you a stronger leg to stand on with her. either way, you should probably press her harder – it sounds like you’ve done a lot of waiting instead of nagging, which is what it might take to get things done with this particular person. i’d send her an email laying out the timeline of how things have been progressing (she may not realize how much time has lapsed) and tell her exactly what you want to happen and telling her “per our conversation on xx/xx/xxxx, you stated you’d rectify the situation by refunding our shipping cost and yaddayaddayadda… while x has been done, y hasn’t and we would like to proceed as such…” you’ve given her ample opportunity to finish the job and she hasn’t fulfilled her commitment, at this point you’d just like to have your pictures done with!

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