(Closed) Photog claims full resolution images but I can't print bigger than 10×13…

posted 7 years ago in Photos/Videos
Post # 17
9780 posts
Buzzing Beekeeper
  • Wedding: August 2012

The first DVD I got from my photographer was similar to yours, and I had to email her and ask for higher resolution files. That being said, she had no problem burning a new DVD for me. I would assume the average person probably doesn’t care much about the dpi of their images (although they should!) and it does make the files smaller obviously.

I’d tell her you were planning on having quite a few blown up for your home and also to make a photo book, and would like the original high resolution files. Jpgs are fine, but they need to be higher res than what she’s giving you in order to print well at large sizes. She’s full of it if she’s saying it won’t print as well unless she sizes it.

Post # 18
621 posts
Busy bee
  • Wedding: August 2014

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@crayfish:  I was thinking the same thing, maybe the camera she used doesn’t produce much higher quality. Or do you think it could be that the photographer saved them as lower quality, maybe between 7-9 instead of 10-12? My full res files from my 5d Mark III are anywhere from 12MB per file to 17MB. When I move the quality slider over to 10 they save as 5-7MB per image but are still 5600 pixels wide . . .

Post # 19
4813 posts
Honey bee
  • Wedding: June 2014

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@vanasme:   I certainly hope she was shooting in RAW ….  and gave you converted files.  JPEGs can be saved as large or small files.   TIFFs are quite large and probably overkill since you are unlikely to own a printer capable of showing the difference between an image printed from a large jpeg and a tiff.  Unless you’re a graphic artist….  😉

Other posters have brought up some excellent points – I do wonder what sort of camera she was using, and also you may be able to purchase prints from her which might be better than what you could print on your own.

Do you have a printer at home or are you planning to send the images out online or locally?  I routinely print for exhibitions and have had no issues with 11 x 14 prints as long as I haven’t heavily cropped the image.  (shooting with Canon 1D bodies).  


Post # 20
2479 posts
Buzzing bee
  • Wedding: May 2013

OK. You have got high resolution images. They are 300 dpi which is standard in the print industry. But you haven’t got full size high resolution images. Resolution and filesize are two entirely different things but they are easily confused. However, the size of the file, (assuming a dpi of at least 300)  is what determines how large the maximum print size is. So no matter how high the resolution, a filesize of only 1.5mb offers very limited opportunities for enlargement. For sure, I’d very much doubt you could even get a 10 x 13 out of a file that size.

I usually reduce the file sizes on the DVDs of the high resolution images I give clients because most people don’t want the full sized jpgs that’ll come in at around 20-30mb mb each. So I give them pictures that will comfortably print to up to 5×7. If anyone wants a bigger enlargement then I’ll let them have the full sized file or files. If the client wants all their pictures at full size then they can have them but my experience is that they don’t usually want to clog their computers up with such huge files.

Does your contract with this photographer specify any sort of file size limitation on the images she supplied you with? Only while I can totally understand her point about reducing file sizes for storage, it occurs to me that it is rather disengenous to tell you that she has to do all printing above a certain print size – unless this is specified in your contract. If not then ask her to supply all the high resolution images at full size.

Post # 22
1314 posts
Bumble bee
  • Wedding: May 2006

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@vanasme:  I don’t shoot in the small raw format, but it could be that she is shooting using that which would explain the file sizes.  I have made pretty large prints from 6 megapixel cameras which had file sizes about the same size.

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