Post # 1
My Fiance and I are having a hard time getting our emails to our photographer answered in a timely fashion. We really like him and he was wonderful during our engagement session, but is very bad at responding to our questions in a time frame we think is appropriate.
How do we go about letting him know he’s not living up to our expectations without ruining our rapport with him? Any advice/suggestions would be greatly appreciated!
Post # 3
@dgentile: What do you consider a timely fashion? How frequently is he not responding? These would be good things to know before giving you advice on how to approach it. Fall wedding season in some places is actually busier than spring/summer so that might have something to do with it. Just let us know and we can try to advise you from there!
Post # 4
@dgentile: are you emailing about the wedding photography or the engagement photos? If you’re getting married next September and you’re emailing about the wedding, the photographer might make getting back to you less of a priority than his brides that have weddings in the very near future.
Also, have you ever asked him what the BEST way to get ahold of him is? I was having difficulties with our officiant for a while and I wrote him an email to the effect of “I’m not sure I ever asked this so forgive me, but if I need something from you what is the best way for me to contact you? Do you tend to get emails more quickly than voicemails?” It KINDA called him out on not responding, but it put the “blame” on me:)
Post # 5
I think this is a common problem with all wedding vendors. Being a wedding photographer myself I don’t understand it. However, when searching for my wedding it has driven me insane. I have a droid & keep it by my side all the time. Unless I am in a meeting, wedding, or asleep I email back within 15 minutes to all clients. I would NEVER let a email go more than a few hours unanswered. However, many people I contacted would take weeks to email me back. I simply couldn’t hire those type of people. Especially since the week of the wedding I needed them to answer fast because a few things went wrong!
Post # 6
@dgentile: Give him a call on the phone. Be blunt and ask him why he has not responded yet. Take it from there……
Post # 7
@BeeM I’d consider timely fasion to be anywhere between 3-5 business days. It usually takes him 10-14 days to respond to my emails.
@drakela2 I’ve been emailing him about getting a copy of our signed agreement (because I stupidly didn’t make a copy for myself before sending it to him!) and things concerning the engagement shoot. I haven’t asked him the best way to get in touch with him, but is an excellent suggestion!
I definitely understand that my wedding isn’t until next September and I’m sure he has a lot of other more time sensitive priorities, but at the same time I’m not asking for a whole lot and I’m spending thousands of dollars for his services. All I’m looking for is an answer within a few days of emailing him.
Post # 8
@dgentile: Ya 10-14 days is a little excessive. I’d give him a call and do what a PP suggested about what the best way to get in touch with him. Say that you know he’s super busy but you’re just a little concerned with how long email communication has been taking so if calling with questions is better you’d be happy to do that. Just be pleasant and I’m sure you won’t hurt the relationship.
Post # 9
Thanks so much everyone! I’ll try giving him a call and see if that helps things along! 🙂