(Closed) Photographer Communications

posted 8 years ago in Photos/Videos
Post # 3
Member
393 posts
Helper bee
  • Wedding: October 2012

@dgentile: What do you consider a timely fashion? How frequently is he not responding? These would be good things to know before giving you advice on how to approach it. Fall wedding season in some places is actually busier than spring/summer so that might have something to do with it. Just let us know and we can try to advise you from there!

Post # 4
Member
161 posts
Blushing bee
  • Wedding: October 2011

@dgentile: are you emailing about the wedding photography or the engagement photos?  If you’re getting married next September and you’re emailing about the wedding, the photographer might make getting back to you less of a priority than his brides that have weddings in the very near future. 

Also, have you ever asked him what the BEST way to get ahold of him is? I was having difficulties with our officiant for a while and I wrote him an email to the effect of “I’m not sure I ever asked this so forgive me, but if I need something from you what is the best way for me to contact you?  Do you tend to get emails more quickly than voicemails?”  It KINDA called him out on not responding, but it put the “blame” on me:)

Post # 5
Member
32 posts
Newbee
  • Wedding: May 2010

I think this is a common problem with all wedding vendors. Being a wedding photographer myself I don’t understand it. However, when searching for my wedding it has driven me insane. I have a droid & keep it by my side all the time. Unless I am in a meeting, wedding, or asleep I email back within 15 minutes to all clients. I would NEVER let a email go more than a few hours unanswered. However, many people I contacted would take weeks to email me back. I simply couldn’t hire those type of people. Especially since the week of the wedding I needed them to answer fast because a few things went wrong!

Post # 6
Member
1403 posts
Bumble bee

@dgentile:  Give him a call on the phone.  Be blunt and ask him why he has not responded yet.  Take it from there……

Post # 8
Member
393 posts
Helper bee
  • Wedding: October 2012

@dgentile: Ya 10-14 days is a little excessive. I’d give him a call and do what a PP suggested about what the best way to get in touch with him. Say that you know he’s super busy but you’re just a little concerned with how long email communication has been taking so if calling with questions is better you’d be happy to do that. Just be pleasant and I’m sure you won’t hurt the relationship.

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