- 5 years ago
- Wedding: October 2012
Hi Bees! I have had nothing but trouble from our photographer. We hired them in January after meeting with several photographers in our area. Their price was high but the quality of the photos were amazing and they were cool people when we met with them. Our head photographer took all of our engagement photos and we met with him several times prior to the wedding, including one week before. He had the agenda for the day, the list of photos I wanted and all of our information and we were comfortable with him. He would be shooting the wedding with a second assistant photographer that we had met once before. On the morning of our wedding I received a phone call from a third photographer from the company saying that our head photographer was sick and he would be filling in for the day. This was extremely disappointing to me as I was comfortable with the main photographer and I was very nervous that this new photographer would not know all of our details. I decided to let it go as I didn’t really have a choice. So the day went on and I will say most things went smoothly, but there was a lot of chaos with the photos and the timeline was very crunched. We were very rushed and the photographers were very unorganized, not sure what order to do things in and where to go. If not for my maid of honor calling out who should be where and when I may have lost it. None of the spots we were taken to were on the original list of spots our original photographer had detailed for us. They also did not take a single photo of me alone in my dress. These are things I should have spoken up about but in all honesty, the chaos of the day caused it to slip my mind and I was more concerned with fitting everything in and doing all we had planned over making sure every shot on my list was taken. (that’s their job right?). Anyway, when it was all said and done and I really started thinking about it I got really worried that maybe there were missed shots and I would be disappoitned. I tried to push that out of my mind hopeful that when we saw the preview shots I would be comforted. Well, it has now been almost 9 weeks and we have yet to see a single shot. They have shot other weddings and have posted previews of theirs but not one of ours. Our contract says “4-6 weeks” for final photos to be uploaded and given to us on a thumbdrive. I have reached out several times by phone and email asking for a deadline. The latest I was given was last week where I was told 2-3 days. It has been almost another week. I don’t know what to do at this point. I often have to call or email several times to get a response and have found it doesn’t really matter what they say because they still dont deliver. I understand that photography takes a lot of time and I want my pictures to be amazing. But I am extremely pissed off at this point that I have seen nothing and we had a SIGNED contract with specific deadlines. I told them I wanted to make a holiday card with our photos and they promised to have them to me by the end of the weekend. I am now 5 days out from Christmas and do not have a card and still no photos. What should I do at this point? Has anyone else experienced this? I am friends with the photographer on Facebook and he is constantly posting photos of new shoots he has done and other things he is doing. Yet he can’t respond to an email or send me a single preview of my wedding? I feel that maybe our photos haven’t even been started and it is making me very worried that the beautiful photos I was hoping for do not exist. Any advice would be greatly appreciated!