Post # 1
Hi Bees. My wedding is on NYE (in four days!!) and we’ve had our awesome photographer booked for some time. We love her, did engagement photos with her, etc. Before we booked her, I had set up a profile on Thumbtack (for those of you who aren’t familiar, its a website where you can basically set up a “project” and what you’re looking for and professionals near you will send you quotes) to try to find someone in our price range. Long story short, I got a match with a photographer and his wife who quoted me a crazy low price and ALL day coverage… trust me, I rolled my eyes, too. First thing I said was the work is probably awful, its a scam, or they’re just starting out. But I did a lot of research and they had a legit website, FB business page with real reviews, tons of experience, and an awesome portfolio. So, about a day later I “hired” them through thumbtack which basically just sends them a message that I would like to start the process of chatting and possibly booking them. I received a standard message asking for me to reach out to them via email, so I did. A week went by, didn’t hear anything. I emailed again, making sure I definitely had the right address, nothing again. I gave them my phone number to contact me that way as well, but I eventually figured my initial instinct was right and it was too good to be true. No big deal, I kept searching and eventually found our photographer.
Anyway, THIS is where it gets weird. I just got a phone call from the photographer from Thumbtack, totally out of the blue, and he said “I’m your photographer for this weekend, I’d like to go over some details.” UMM, WHAT? I had to pick my jaw up off the floor. The summary of our conversation was me shocked, telling him I have a photographer who I’ve paid for and if he was shooting my wedding I would’ve expected contact from him months ago. His reply was that his wife scheduled him for my wedding this weekend and they are counting on the payment from me as income. I’m so taken aback right now. I apologized for the misunderstanding but I never heard from them, I don’t think the “hire” button on Thumbtack qualified as a binding agreement does it? There was no contract, nothing, just a message from them asking me to reach out to them via email which I did. He went on to say that he and his wife would be looking into this further because I hired them and I can’t just cancel them last minute. I’m in shock right now. Does a respectable photographer seriously think I’d have no contact with him until four days before the wedding and just assume my unanswered emails were read and we were good to go? And no payment arrangements were made, no asking for a deposit?
I guess I’m just worried now that somehow there will be repercussions from this. As far as I can tell, “hiring” someone on Thumbtack has no legal binding but I wanted to see if anyone on here would know any more about this. Thanks in advance, Bees. :/
Post # 2
I would call thumbtack and ask: that doesn’t make any sense. That seems so shady….they have a customer line so give them a call.
Post # 3
Thumbtack recommends a written contract. You don’t have one.
This guy has a lot of balls expecting that any customer would want to hire someone who doesn’t answer emails and waits until 4 days before the event to make any contact or plans.
Contact thumbtack. Tell them what happened with this so-called pro.
Post # 4
That’s so shady! But without any sort of contract I can’t imagine they have much to stand on.
We hired our photographer through thumbtack and we still had to sign an actual contract with them.
Post # 5
That’s so weird. You have no contract so you should be fine. I “hired” a cleaning company through there once but didn’t actually ever set up anything so technically on the site it shows hired but in reality there was no hiring. I didn’t have any issues. I would ignore them. I assume they have none of your info like address for the wedding etc?
Post # 6
Yeah thumbtack is trash honestly. I have used them once and my Fiance used them once and we were both highly disappointed. You are not held responsible as you did not sign any contract. They are supposed to contact you and then you can discuss details and do the contract signing. It is not your fault they do not know how to do business. Let him know that since he did not conact you, that you found someone else to do the job. There is enough stress in planning a wedding as it is you do not need to be worrying about this. Goodluck on your wedding day bee!
Post # 7
Did you sign a contract or digitally signed one????
Post # 8
Post # 9
futuremrsdavis28 : YOUR totally fine!!!! i use thumbtact as well so i know what you mean when you hit the HIRE button!!!! but in order for plans to go through you need documentation of an agreement! and or a downpayment / deposit!!! you should bring this up to them next time they try to call you! You are not obilgated to pay any cancellation fees it is his wife’s fault for not going forward with you to begin with! they owe you an apology missy!
Post # 10
No money changed hands, it sure doesn’t sound as if there was any meeting of the minds. I think you’re fine.
That’s really a shame–I hired a photographer from Thumbtack to take new headshots. He was amazing and super affordable. I could not have been happier.
Post # 11
You have a few things on your side right now (on top of the fact that there is no contract etc.. so this person is really just a lunatic).
This person doesn’t know your address or the address of the venue (I hope?), nor the time (I hope?), so really all you have to do is.. not talk to them.
Post # 12
I hired our videographer through thumbtack, and it was a great experience…but that’s because they were professional and super good about communication. After “hiring” them in the site, we set up an in-person meeting, got a contract, and paid a deposit.
This guy is delusional if he thinks that your nonexistent contact with them is in any way binding.
Post # 13
I’ve used thumbtack. When I’ve hired people, I’ve always had to sign an addtional contract. Just to cover your bases, go into thumbtack and unhire them (you can delete the project ectera) and let customer service know.
Yes, they are depending on you for income. That is why they shouldnt do such a shitty job. I’d really let thumbtack know they didnt contact you and that you never signed a contract or paid a deposit.
Basically, they are trying to guilt and scare you into doing this job. I’d make it very clear to them you’ll be taking this up with customer service at thumbtack and leaving bad reviews on yelp, wedding wire, ect.
I’ve only had good experiences on thumbtack. One way to screen out people we used was to send out a questionaire. It was basically general questions on their work, the kind you’d ask any vendor on an interview. It really helped narrow it down.
Post # 14
Thank you for putting my mind at ease, everyone! I did contact customer support at Thumbtack and they basically said what all of you are saying and offered to speak with the photographer if he tries to contact me again! It still just blows my mind that this is a professional photographer who thought he was photographing a wedding in which he has not contacted the bride once or set up any sort of contract, timeline, etc. The whole situation is so weird.
Post # 15
futuremrsdavis28 : I’d google local attorneys and find one who advertises free consultations. Show him/her the communication with the photographer. Find out if you do have a binding agreement based on your state law. If you don’t, ask the attorney how much it would cost to have the law firm send a letter to the photographer informing him you don’t owe him any money.