Post # 1
I got married last September, almost 10 months ago, and still haven’t received my wedding album from my photographer. She was 3 months late in sending us our photos.
We kept emailing her about our album, and she finally responded in May saying that our album would be ready by June 5th. We haven’t heard from her since despite us emailing her repeatedly.
Help! What can I do to ensure that I get my wedding album?
Post # 3
1. Write a letter saying that if you don’t receive your album by X date, you will file a lawsuit because you have no other options due to her lack of communication
2. A friend of mine never got her wedding video and she went to the videographer’s house and demanded the video. I am not sure how safe this option is but it may be worth a try if you have backup (a few friends with you)
Post # 4
Oh man, that sucks! I would be emailing as well because I hate the phone, but have you tried calling? That might get a different response… or a response in general. Also you can threaten going to the BBB. I like the idea of a letter, make sure she has to sign for it though… certified, I think? So you know she got it and can’t claim she didn’t. Good luck, that sucks!!
Post # 5
Definitely send a certified letter and follow up with a phone call (or two or three). It’s rather easy to ignore emails. Phone calls are a little harder to ignore.
Also, look into registering a complaint with the BBB and definitely spread the word to other brides about this problem. Three months late on the pics is bad enough, but the lag time on the album is ridiculous.