Post # 1
In our contract it says we will get our photos “within” 8-10 weeks. We are two days away from it being 13 weeks. We paid 8600 for 9 hours and our photographer has been published on many top blogs and magazines. After the wedding I sent her a thank you email and she instantly replied. 10 weeks passed and I never heard anything from here. A few days past 11 weeks I emailed and asked if she had any update on when I could expect my gallery as we were really excited! She replied a few days later saying we would get our photos “early this week” (which would have been a week and a half ago). She never emailed again to say that wouldn’t happen or a new timeline. I emailed her again a couple nights ago super politely just asking if she had a new timeline when we could expect our photos as we are eager to get thank you cards out. No reply. Any advice!? I don’t want to bug her or make her mad but I deserve to know what is going on. I worked 100 hour weeks for a year to pay for this!
Post # 2
I wouldn’t worry about nagging or annoying her…this is a business relationship and she’s not upholding her part of the contract. At this point I would pick up the phone and call her. At the minimum you deserve an honest explanation why she is now three weeks late on delivering a realistic timeline (which better be “tomorrow” at the latest) of when you’ll get your photos. If it goes much longer I’d also be asking about a discount since, again, she isn’t upholding her part of the contract.
Post # 3
Thanks- you make me feel better about emailing her again. We gave her a $250 tip and a $75 gift as well. A huge bummer.
Post # 4
This is a SUPER busy time for photographers – finishing up from the busy wedding season and also trying to fit in all of those fall photoshoots. While she should be more open with communicating a timeline, also understand that is likely not blowing you off and is completely overwhelmed.
If you email her again, I’d say something along the lines of:
“Hey Photographer! In our contract you had stated 8-10 weeks for photo delivery, but we are currently 3 weeks past that. I know you are likely super busy with fall photoshoots and finishing off the wedding season, but I’d like to know what day we will have our photos delivered. Thanks!”
If you mention the contract, she may be motivated to uphold that.
Post # 5
Other bees have good advice for getting in touch with the photographer- but my opinion is that thank you notes should be written as soon as possible after the event. It’s far more important that your guests feel properly thanked (and can be assured that their gift didn’t get lost, etc.) than to include a picture on the thank you note.
I’d send out holiday cards with your pictures instead (Walgreens has some super cute ones that say “Married and Bright” that we used.)
Post # 6
This. Husband and I decided to use photo-less thank you notes because it was more important to make sure we got them out on time than it was to make sure we had some fabulous picture of us on the front of it. OP, sometimes you just need to let go and change your plans. We are now probably going to use wedding photos and send out a holiday card this year. (Also, pretty much everyone got to see a good bit of our photos when the photographer, and we, plastered them on social media.)
That being said, your photographer is still not upholding what was outlined in the contract and you have a right as the client to be given a good reason as to why. At this point I would stop with the emails, pick up the phone, and give her a chance to explain herself. If that doesn’t resolve the issue, then feel free to send another follow up email requesting some sort of compensation.
Post # 7
Follow-up again and be a bit less nice, a bit more forceful this time. This is a business relationship and she is being unprofessional. I always try to be nice at first (you get more bees with honey, right?) but some people just don’t respond to it. Once your tone gets more serious, she might be more responsive.