Post # 1
Our wedding was this past Saturday and for the most part it went relatively smoothly. One thing that I am kind of at a loss about is that our photographers ended up leaving a whole hour early and none of us realized it until after they were already gone.
Our wedding took place in a nearby city that was in a different time zone (1 hr behind home). Everyone’s phones were having a hard time syncing to the correct time so we were trying our best to keep track of time ourselves. The reception felt like it just started when our photographers let us know that it was almost time to leave. We ended up rushing through the father daughter dance and the bouquet toss/etc so that they could photograph them and then they left. About 20 minutes later, my Maid/Matron of Honor checked her phone and it was actually only 5 PM instead of 6 PM.
I wholeheartedly believe our photographers were using their phone as a reference and did not mean to bail out early but I still feel like we should be compensated in some way? I mean, we paid $2000 for 8 hours of coverage and only got 7. On the other hand, I have severe anxiety about this kind of thing and the sneak peek she has sent us is wonderful so I feel kind of pushy for voicing my concerns.
What would you say / do in this situation?
Post # 2
Talk to the photographer and find out if what you’ve posted is what happened. Or, since you have severe anxiety about things like this maybe just let it go?
Post # 3
If you are already happy with the sneak peaks, I woudln’t say anything. The hour that they are actually physically there is a fraction of what they charge for, most of it would be for the editing time, etc. For one hour of a reception, if it were me, I wouldn’t say anything for the $250 it would work out to.
Post # 4
If you are upset about it, just talk to them. I can almost promise you it was simply an honest mistake on their part, espeically considering you mentioned that everyone was having a hard time keeping track of what time it really was.
I’m a wedding photographer, and while I’ve never had this happen I have a photog friend who did do it accidentally. The couple had added time on at the last minute, and in the craziness of changing their timeline around the additional hour was missing from the photographers timeline. They had verbally discussed it but wedding days are beyond hectic for us and we’re only human. She realized after she had left and been gone about 15 minutes, turned around and went right back. She felt horrible and compensated them for it, and they were totally fine.
Maybe ask your photographer if she’s let you “trade” that missed hour for a canvas? That’s something I do for my couples pretty frequently if they’ve got me for a certain number of hours but their reception isn’t super busy. I hate for my couples to have me standing around an additional hour taking photos of nothing when they could have something tangible.
Post # 5
I’m surprised they would just up and leave if there were still major pieces of the wedding still happening. To me that seems unprofessional considering that they were hired to capture the event. And tbh, 6 PM seems a bit early. I could understand bowing out after the dances and speeches are all done. However, this seems like a cop out to point to the time as the only deciding factor here. They were responsible for capturing your wedding and reception. Not just parts of it.
That said, I would wait to get your photos back before saying anything about it. I wouldnt haggle for a refund but as PP said maybe an additional photo piece or canvas can be a compromise.
Post # 6
I totally get your concern because something similar happened to me. When booking the photographer, we needed to pay for an extra 3 hours because if not she wouldn’t be able to capture the full reception and that was important to us. so we paid extra to have the 2 photographers stay an extra 3 hours (so until 11 pm). well at about 7:30pm she came to me to tell me she had to leave but her other photographer was staying..
I am simply waiting to get my pictures before I mention anything about getting a partial refund for the extra hours I paid for seeing as I didn’t have her for the full 3 hours (she left 2.5 hrs early) and the photographer that remained was not the main photographer so I don’t know how those pictures will turn out.
I would wait until you receive your pictures before saying anything.
Post # 7
I think this is the type of thing that can be addressed without it coming off as accusatory or demanding.
I’d just shoot her an email saying something along the lines of you are so happy with the sneak peek you have seen and are very excited to see the rest of them when they’re ready, but you noticed there ended up being some confusion about the time due to phone syncs and time zone issues and they were available for one hour less of the reception than had been negotiated before.
If you got all the shots you wanted it probably isn’t worth it to start a big issue over it or to try to get a refund, but perhaps bringing it up politely and respectfully will cause her to want to go above and beyond – maybe she will finish your edits early or offer a couple of prints at no charge or a mini one-hour shoot on your anniversary.. it’s worth at least seeing what she says about it.