(Closed) Photographer Lost Our Photos :( What Am I Going To Do???

posted 4 years ago in Recaps
Post # 31
374 posts
Helper bee
  • Wedding: March 2014

SO she has ‘lost’ photos before?? I mean….how does this happen to a professional? OP I would be livid. Unless you are really strapped for cash I would pay for another photographer to take some pics in your wedding attire and sue your original photographer. how dare she demand no guest photos then just lose the ones she has taken? Sounds like an absolute p*ss take. Unless you know her personally and need to keep relations sweet id get her a** sued before she does this to anyone else!! 

Post # 32
9580 posts
Buzzing Beekeeper
  • Wedding: July 2016

I would really push for her to check out how to restore her hard drive. If someone is stupid and careless enough to have zero backup storage, they are likely stupid and careless enough to not know how competent hard drive salvagers are.

Post # 33
1471 posts
Bumble bee

She’s done this before to another couple?  You HAVE to write a review as quickly as possible.  I researched all of our vendors, and even if a photographer had 10 great reviews and 1 that said she lost my photos, I would not hire that person.  To me this is your duty to other brides not to experience the pain you went through.

Yelp and Wedding Wire.  Wedding Wire is especially important – they don’t even let vendors advertise on there without verifying their business in a variety of ways.  Vendors really care about Wedding Wire according to my hair/makeup girl.

Post # 35
1024 posts
Bumble bee

desertbride2k15:  Oh I’m so sorry to hear this! I know you’ve mentioned that she’s attempted to get her fried hard drive recovered, but has she also tried to recover the photos from her SD cards?
I’ve heard lots of happy stories about SD card recovery! 

Post # 36
288 posts
Helper bee

How can this person call herself a professional? Wow I am speechless. Her offer sounds generous but honestly it just doesn’t sound like enough. I’m sorry Bee

Post # 37
7416 posts
Busy Beekeeper
  • Wedding: October 2014

Before there’s all this discussion of GoFundMe’s and travel reimbursement, ask her to take the drive to a data recovery specialist. It will be a fraction of the cost of a wedding “re-do” and a fraction of the drama. Plus, no one will have to do a GoFundMe and there’s a pretty decent chance that most of the data is recoverable.

Post # 41
123 posts
Blushing bee

If she lost multiple weddings, she may not have enough saved money to refund everyone. I’m sure she didn’t see this coming. Not saying that it’s okay, but I could see why she would be hesitant to refund above and beyond. 

I’m glad to see that you sent it to another data recovery place – maybe she wasn’t using quality software? The really good ones are expensive and she might have just tried a couple of free/cheaper ones and cut her losses. 

Post # 42
1024 posts
Bumble bee

desertbride2k15: Can’t believe that didn’t occur to her – I hope that works! 

Post # 43
542 posts
Busy bee
  • Wedding: June 2013

I’ve been following this for a while. I’m so sorry this happened. I wanted to chime in on your comment regarding the SD card recovery.  My sister got married this summer and something happened with one of the photographers cards. This was an extremely reputable photographer in the LA area (with a very high price tag). He sent the card off to a recovery specialist on the east coast back in July and they found out three days before Christmas that the images were recoverable (yay!) It took them over 5 months to do all necessary procedures and tests to properly recover the files. I would be hesitant to trust a company that tells you in a matter of days if the images are recoverable off the card. They should be running every diagnostic and procedure possible and that can take some time. I wish you the best of luck!

Post # 45
56 posts
Worker bee
  • Wedding: October 2016

I too get nervous when I read things like this. I opened a photography studio knowing that at some point in my career someone is going to threaten to sue me. I have insurance to help me if this happens, I back up images immediately to three sources as soon as I am home, I have a second photographer at all events so that if my camera fails the clients can get something, and my contract also includes a limited liability clause of it does happen. Because at some point it will happen. It’s absolutely stressful and fills me with anxiety that I am documenting a day that means so much and can’t be recreated. That said, and I’m playing devils advocate here… It sounds like she is trying to make it right. Yes she should have emailed sooner, but then again why cause undue anxiety if she was actively trying to recover? Ive had top companies not able to recover from drives. I feel like she is trying to make it right for you, and you can request that she redo with a session and sign a waiver saying she can not use the images for personal gain. 

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