Post # 1
I’ve been trying to get in touch with my photographer for almost a month now. I’ve sent her 3 emails (one per week). This morning I tried calling her but she didn’t answer. My initial reason for contacting her was to pay the remainder of my balance (which isn’t due until a week before the wedding) and try to schedule a face-to-face to go over the timeline and shot list (meeting was her idea originally and is in the contract). In the past, she has responded to emails promptly, within 24-48 hours. All of her references and reviews rave about her work and her professionalism. This is totally coming out of left field.
So…I did some digging and found her personal facebook page. It looks like she had a baby in early November. I can of course understand taking a few months off to be with the baby, but I feel like she should have let me know if she was going to be unreachable. Plus, it’s not like I’m asking her to shoot my wedding during her maternity leave; I just want a response to my email even if it just says “let me get back to you in two weeks” or something. Am I off base?
I don’t really know what my options would be at this point, and it’s really starting to stress me out. Any ideas or advice?
Post # 2
Does she have an assistant or partner you can contact? Have your e-mails been calm and collected, or panicked?
Post # 3
As a photographer, it’s not normal for a photographer to go MIA for 6 weeks, even after having life-altering events occur.
I would attempt one last set of emails and calls – be firm but calm while trying to address her, saying ‘Hey so and so, I’ve been trying to reach out to you for a few weeks now to schedule a face-to-face and pay the remaining balance. Please get back to me as soon as possible.’
If she doesn’t respond after a few days, reach out to her personal page.
I’m sorry you’re not getting the type of response you should be!
Post # 4
lizstarlight22 : this is not cool.
I would write her and tell her if she doesn’t respond in 48 hours you will have no choice but to proceed on the belief that she is unable or unwilling to fulfill her contract with you and will expect a full refund within x hours so that you can book a replacement. Harsh, maybe, but your other emails are getting nothing.
That said, I have worked with plenty of professional photographers in my industry (not weddings) and as a group, in my experience, I have found them to be the worst at communication and highly adept at ghosting until it’s convenient. A personality quirk maybe, idk. It is highly annoying, but knowing this, I am usually less alarmed than others when I hear these stories.
And still, yours would make me nervous. Sorry bee.