Post # 1
So I am in need of some advice. I took bridal portraits back in early September. The photographer promised me the photos back in hmm mid October. Once October hit, I sent a friendly reminder to say hey just a reminder. He promised me I would have them by Thanksgiving. Needless to say Thanksgiving came and went and he said, I sent them to you, Nope never received them. I even offered to pick them up. January came around he promised he would get them in the mail to me. Now it is MARCH!!! I still don’t have these friggin photos.
So at this point I am not sure what to do, should I just give up since he is clearly not responding to me anymore or should I really step it up and pursue the situation.
Any advice would be helpful
Post # 3
did you already pay the photographer? (I ask because I would be so irritated if I paid him in full and he is being dodgy). Have you looked up his reviews online to see if other clients have had the same issue? Maybe you should physically go to his shop and talkwith him, and bring a mediator who will help manage the conversation should things escalate (because obviously these pictures have a significance and meaning to you). Additionally, if all else fails, I would contact the Better Business Bueara and file something. I hope you didn’t spend too much on him already! Such a shame! I am sorry you are going through this!
Post # 4
I paid in full I think that’s really what’s been bugging me about it. I mean it was a fun shoot, and I enjoyed and I was hoping we got some good shots. I brought my dogs with me, so I was able to include them in the photos as well. So it was an enjoyable time. In the beginning I had seen many reviews but now I don’t see any, so i don’t know if that is a sign that maybe he’s not working any more or something.
I am actually going to email him and call him one more time today, if not then that is a great idea about the Better Business B!
Post # 5
Ugh! You even brought your dogs?! (I love my dog- she will be in our wedding- so I would totally beeven more upset over the loss of the pictures due to that fact too!) The aggravation you must be feeling! Keep plugging away at it! Don’t give up! You paid for his services, there is no excuse! Is he within driving distance of you?
Post # 6
Unfortunately I had a similar problem with my photographer. Here are some great tips I got from this board and theknot:
– Send him a certified letter documenting details and specifics about how he has violated your contract and how you have contacted him numerous times on which dates but still received nothing. Say that if he does not deliver your pictures within a specified time frame, you will be forced to take further action.
– Is he part of the WPJA? If so, I would write to them and notify them that a member of their highly esteemed association is acting very unprofessionally and in breach of contract.
Thankfully, it didn’t go that far for us. Minutes after I dropped off the certified letter at the post office, he finally got in contact with us and within a few weeks, we finally got our pictures (albeit four months late).
Best of luck!
Post # 7
I would contact him in writing and include records of all of the other times that you have contacted him about this matter and give him a deadline – 10 days or so – to get the pictures. I would very politely explain that if you do not have your pictures then you will be contacting the BBB and a lawyer. My family has a close family friend that is a lawyer and he will send letters on his letterhead about the matter when my contacting them does not work and often this really gets a fire lit under people to get things done.
Post # 8
You definitely need to get your money back and get another photographer. Other organizations to check if he’s a part of: WPPI (Wedding and Portrait Photographers International) and PPA (Professional Photographers of America). Most reputable photogs are at least a member of one. I’m so sorry- this guy gives all photographers a bad name! It’s unacceptable for engagement photos to take this long (I think a week tops is long enough!)… just imagine what would happen with your wedding photos!! Wedding photography is relational as well as talent. If he breaks your trust, you should get someone else.
Post # 9
Thanks everybody, I mean I can’t even explain how thankful I am for lovely weddingbee ladies. I have been beyond stressed over these pictures. A. With my schedule I prefer not to have to do these again and B. I think or rather know there were some perfect shots going on during this day. I mean I even offered to pick them up. Last time I spoke to him was right before the new year and he said oh I sent them out and I said well I have sent you my address more then once, so at this point I would be happy to pick them up and now no responses at all.
So thanks to you alls help here is my plan. I will contact him today via email and telephone. Then I will compile a list of all the times i have contacted him and will also print out emails that state when he was going to send these photos.
Lastly I will prepare a letter and have it sent certified and will contact the agency that he is under.
So keep your fingers crossed for me. Hopefully one day I will be able to share these photos!
Post # 10
Is this before your wedding? Are you using the same photographer for your wedding?
This is completely unacceptable behavior, a photographer is responsible for supplying the photos at a promised date, or at the very least givinig an estimate to an inquiring client, and then fulfilling the request ASAP! Even if I needed more time to process or print images, if a bride asked for them, she would receive them within a week or so! Best of luck with this, I wish I could call him for you!
Post # 11
Thanks Cindy, we are def. not using him as our wedding photographer. So we are currently seatching for others. I emailed him yesterday evening, so I am waiting to hear back from him
Post # 12
I am sorry you had to experience this.
So have you heard anything from the said photographer? He is giving us hard working photogs a bad rap.
I would not hold your fingers crossed. If it is taking this long to just to see the proofs at the least, I would assume that the photos came out so bad that he doesn’t want to return the money nor the photographs. Or he could have fallen off the face of the Earth, who knows.
My own policy is to get the photographs to my clients within a week to see the proofs, the following the shipping of the photographs if it is not a wedding.
Post # 13
Unacceptable business practice! let us know what happened…how it all played out… very curious!
Post # 14
I am soosoo sorry this has happened to you. I currently have three couples I am working with now who were burned in one way or another by another photographer. It brakes my heart. One of them the photographer shot their wedding and they were never able to get any photos from him. We are doing a rock-the-dress session with them at their venue so they can at least have some candid portraits of them all dressed up.
Its really sad that these few photographers bring down the reputation of the wedding photography industry as a whole. I don’t understand how people feel its ok to do this. I’ve gone through some major personal stuff but the one thing I have never done or ever will is put my clients on the back burner.
When looking for a photographer a couple of things to take in mind to make sure they are visible. I personally have a blog, flicker account and are friends with most of my clients facebook as well as having my studio and cell phone number. They have multiple ways of getting a hold of me and I am almost always available to them. Your wedding day is one of the most important days of your life. The person responsible for capturing those moments has a huge responsibility to you, I feel having open lines of communication helps build a life long trust which yields amazing images on our wedding day as well as knowing up front exactly what your expectations and comfort levels are.
Another thing to look into is to see if they are part of any national organizations such as PPA or WPJA. These are communities of photographers that all live under a certain code of ethics (for the most part).
Sorry for this being so long. I get really worked up when I hear stuff like this.
Ashley (almost Pizzuti)