(Closed) Photographer Woes

posted 10 years ago in Photos/Videos
Post # 3
Member
513 posts
Busy bee
  • Wedding: December 1969

did you already pay the photographer? (I ask because I would be so irritated if I paid him in full and he is being dodgy). Have you looked up his reviews online to see if other clients have had the same issue? Maybe you should physically go to his shop and talkwith him, and bring a mediator who will help manage the conversation should things escalate (because obviously these pictures have a significance and meaning to you). Additionally, if all else fails, I would contact the Better Business Bueara and file something. I hope you didn’t spend too much on him already! Such a shame! I am sorry you are going through this!

Post # 5
Member
513 posts
Busy bee
  • Wedding: December 1969

Ugh! You even brought your dogs?! (I love my dog- she will be in our wedding- so I would totally beeven more upset over the loss of the pictures due to that fact too!) The aggravation you must be feeling! Keep plugging away at it! Don’t give up! You paid for his services, there is no excuse! Is he within driving distance of you?

Post # 6
Member
596 posts
Busy bee

Unfortunately I had a similar problem with my photographer.  Here are some great tips I got from this board and theknot:

– Send him a certified letter documenting details and specifics about how he has violated your contract and how you have contacted him numerous times on which dates but still received nothing.  Say that if he does not deliver your pictures within a specified time frame, you will be forced to take further action.

– Is he part of the WPJA?  If so, I would write to them and notify them that a member of their highly esteemed association is acting very unprofessionally and in breach of contract.

Thankfully, it didn’t go that far for us.  Minutes after I dropped off the certified letter at the post office, he finally got in contact with us and within a few weeks, we finally got our pictures (albeit four months late).  

Best of luck!

Post # 7
Member
440 posts
Helper bee
  • Wedding: September 2011

I would contact him in writing and include records of all of the other times that you have contacted him about this matter and give him a deadline – 10 days or so – to get the pictures. I would very politely explain that if you do not have your pictures then you will be contacting the BBB and a lawyer. My family has a close family friend that is a lawyer and he will send letters on his letterhead about the matter when my contacting them does not work and often this really gets a fire lit under people to get things done.

Post # 8
Member
32 posts
Newbee

You definitely need to get your money back and get another photographer. Other organizations to check if he’s a part of: WPPI (Wedding and Portrait Photographers International) and PPA (Professional Photographers of America). Most reputable photogs are at least a member of one. I’m so sorry- this guy gives all photographers a bad name! It’s unacceptable for engagement photos to take this long (I think a week tops is long enough!)… just imagine what would happen with your wedding photos!! Wedding photography is relational as well as talent. If he breaks your trust, you should get someone else.

Heather

Post # 10
Member
20 posts
Newbee

Is this before your wedding? Are you using the same photographer for your wedding?

This is completely unacceptable behavior, a photographer is responsible for supplying the photos at a promised date, or at the very least givinig an estimate to  an inquiring client, and then fulfilling the request ASAP!  Even if I needed more time to process or print images, if a bride asked for them, she would receive them within a week or so!  Best of luck with this, I wish I could call him for you!

Cindy

Post # 12
Member
209 posts
Helper bee

I am sorry you had to experience this.

So have you heard anything from the said photographer?  He is giving us hard working photogs a bad rap. 

 I would not hold your fingers crossed.  If it is taking this long to just to see the proofs at the least, I would assume that the photos came out so bad that he doesn’t want to return the money nor the photographs.   Or he could have fallen off the face of the Earth, who knows.  

 My own policy is to get the photographs to my clients within a week to see the proofs, the following the shipping of the photographs if it is not a wedding.  

 

 

Post # 13
Member
3 posts
Wannabee

Unacceptable business practice!  let us know what happened…how it all played out… very curious!

 

Post # 14
Member
739 posts
Busy bee

I am soosoo sorry this has happened to you.  I currently have three couples I am working with now who were burned in one way or another by another photographer.  It brakes my heart.  One of them the photographer shot their wedding and they were never able to get any photos from him.  We are doing a rock-the-dress session with them at their venue so they can at least have some candid portraits of them all dressed up.

 Its really sad that these few photographers bring down the reputation of the wedding photography industry as a whole.  I don’t understand how people feel its ok to do this.  I’ve gone through some major personal stuff but the one thing I have never done or ever will is put my clients on the back burner. 

 When looking for a photographer a couple of things to take in mind to make sure they are visible.  I personally have a blog, flicker account and are friends with most of my clients facebook as well as having my studio and cell phone number. They have multiple ways of getting a hold of me and I am almost always available to them.  Your wedding day is one of the most important days of your life.  The person responsible for capturing those moments has a huge responsibility to you, I feel having open lines of communication helps build a life long trust which yields amazing images on our wedding day as well as knowing up front exactly what your expectations and comfort levels are.   

Another thing to look into is to see if they are part of any national organizations such as PPA or WPJA.  These are communities of photographers that all live under a certain code of ethics (for the most part).

 Sorry for this being so long.  I get really worked up when I hear stuff like this. 

 Ashley (almost Pizzuti)

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