Post # 1
So our wedding was a week ago, and the photographer mailed me back my SD card with the photos. They’re awful. Her stock photos/examples online look wonderful – and these are just…not. We went with unedited pics as I enjoy editing them myself (and honestly it was cheaper). I’ve attempted editing, but it doesn’t really help – the originals are out of focus, and just bad bad bad bad. You can’t save a picture of me stuffing my face with mashed potatoes.
In addition, there are only about 60 for a full day, including getting ready. Including all of the bad bad ones that I think any decent photographer wouldn’t have provided. Several of my friends took better pictures of the same exact thing than she did.
And worse of all – she didn’t give me any of the family/wedding party/groom & I posed group photos, or our pre-ceremony photos. You know, the ones I wanted. Instead, I have a dozen pictures of me, hubby, and wedding party eating, drinking, weird looks on our faces or mid-convo. I have pictures of me airing my dress out with an exhausted look on my face. I have one picture with my mom & I having a heated discussion. None of my dad. Her answer when I asked why those weren’t on there? “Oh no, I already deleted the card I had them on…they must not have transferred”. WHAT?!?!?!
I’m just devastated. I go between wanting to cry, and wanting to not be upset because it’s pointless. I’m thinking about doing a 2nd shoot with just hubby & I, but I’m worried that even if those photos turn out beautifully, it’ll remind me of WHY I had to do those in the first place.
Anybody have a similar experience, and do a 2nd shoot? Advice? Expertise? And btw, I’m not letting her get away with it (financially anyway). I just want to see if I can salvage a bit, and have more than 2 photos of him & I on our day.
This topic was modified 4 years ago by lala3005.
Post # 2
That sounds awful! Sounds like she put all the bad ones in a separate file from the good ones and sent the wrong files by mistake. Very dumb of her to already have deleted the card out I would think a professional would keep all the photos for several weeks or months until she is sure the bride and everyone else got all the photos they wanted. I’m so sorry this happenend to you! 🙁
Post # 3
60 overall of a full day?? How many did she say she usually delivers??
I would definitely do a 2nd shoot but with another photog.
Post # 4
A wedding photographer myself, she has ZERO ZERO excuses for not having the files backed up for at LEAST a year! That is just awful. Not to mention quality, or missing shots, ugh! Now on to reality…I would get a full refund. She delivered nothing of value to you. You won’t regret the second shoot. I think you will regret not doing it. Think of the possibilities!! You can relax without the pressure of time. You can enjoy yourself and get creative. Remember the photos represent the love you share for eachother and you are just desiring to have something to look back on years from now. The fact that they are taken a month apart does not change the fact that you are celebrating your marriage. 🙂 I am however very angry for you. Mainly because as a professional photographer I go through great lengths to have back ups beyond back ups for up to three years of photo sessions. Wishing you the best hun!
Post # 5
I just wanted to say I’m really sorry this happened. My photographer did a miserable job as well and it really sucks. I think a re-shoot is reasonable. I never got around to doing one.
Post # 6
Usually complaints about photos seem trivial but in this case I kept thinking “OMG is your wedding photographer mad at you or something?” I hope you didn’t pay her and if you did I’d for sure be getting my money back.
Did you sign a contract?
Post # 7
Does she still have the card she deleted the pictures from? I know my ex did that one christmas and using an online program I downloaded I was able to restore all the deleted pictures (most remaining on the card until it is reformatted, something most people don’t do…they just “delete” them, and you can still get them back).
As for the rest, I’d be pissed. Glad you’re not paying her. I say go get retakes with the hubby and have some beautiful pictures to enjoy.
Post # 8
That’s terrible! I hope you aren’t paying for those pictures! Probably a second shoot would be best; even though you won’t get all of your guests in there, it will still be nice for the two of you to have. I can’t imagine going through that!
Post # 9
OmbreBee: She wouldn’t place a number on it . The contract only stated the hours covered.
royal_alexia: She said that she’s attempting to get them restored, but has already reused the SD card, so her IT guy said it was a long shot. Ugh.
playdohpants: Contract signed, paid in full. I will be getting a full refund or I’ll go to court over it.