(Closed) Photography issues

posted 6 years ago in Photos/Videos
  • poll: How long did your pictures on DVD or CD take to come in after wedding?
    less than one month : (5 votes)
    11 %
    two months : (12 votes)
    27 %
    three months : (8 votes)
    18 %
    four months : (1 votes)
    2 %
    greater than four months : (4 votes)
    9 %
    My pictures came in before my online gallery expired : (0 votes)
    My photographer made me wait until the online gallery expired to send the pictures : (3 votes)
    7 %
    Click here if you believe pictures should be released once the editing is DONE. : (11 votes)
    25 %
  • Post # 4
    790 posts
    Busy bee
    • Wedding: February 2014

    These are things that should be spelled out in your contract and discussed when you hire. Did you have a contract? Did you ask how long it would take to get final delivery when you hired them?

     Not getting back to you in a timely manner and not answering your questions is not acceptable.

    Post # 5
    1798 posts
    Buzzing bee
    • Wedding: August 2011

    It sounds really strange that your photographer won’t give you the CD even though the photos are ready. I don’t think that is normal at all. I would be angry, especially if he didn’t tell you beforehand. Have you asked your photographer why you can’t have your photos?

    Post # 6
    1765 posts
    Buzzing bee
    • Wedding: September 2012

    Why do you have to wait four months for the CD? Is that what the photographer normally does? Mine does a similar online gallery that will be online until March or April, but I get my CD (that I already paid for) well before the gallery goes offline. I thought the online gallery was meant to give you a look at your pictures ASAP after they are done, share with family, & give family the option to order prints. 

    I would definitely not be happy! Especially since he isn’t getting back to you & answering your questions. You’ve already paid a great deal of money, and you are his customer. Once you are done with the photographer (have your album & CD with the files), I would leave an online review & mention this experience. I really hope he sends you the CD sooner!

    Post # 8
    1000 posts
    Bumble bee
    • Wedding: September 2009

    @RoyalPurpleBride:  This is why the question “when will I get my DVD of pictures?” is on my thread about “Advice for Photographer Shopping” stickied at the top of the board. I think it’s sleezy when photographers operate like that. Yes, he is trying to make an extra couple of bucks off you by playing on your impatience. Sit tight, wait for your DVD, and don’t spend another dime with him in the meantime. Don’t refer him to your friends.

    That being said, a small wait for the DVD is reasonable. We used to have a 4-week waiting policy only because clients can be INCREDIBLY impatient, and we were having to make trips to the post office almost every day, waste time driving there, driving back, standing in line, etc., when it was easier to just wait until we had 3-4 DVDs to send out and then go make one trip in the interest of time. We also custom made very nice personalized cases with pictures from the clients wedding and print rights cards, and that was time consuming in and of itself so we had to build in a little time to do it.

    Unfortunately, we STILL had clients who were EXTREMELY unhappy with waiting four WHOLE weeks, so we had to stop giving nice DVD cases. Their loss, which is why sometimes patience is a virtue. Also, and instead of telling them there was “a wait” we just told them we’d get them the DVD asap and they got it when they got it.

    Post # 9
    2055 posts
    Buzzing bee
    • Wedding: May 2013

    My photographer doesn’t release pictures on DVD until a year after the wedding.  But it states that in my contract and I was aware of the timing before signing up.  In the meantime they will be displayed in an online gallery.  However, I will get a set of 4×6 proofs of the edited pictures 6 weeks after the wedding.

    That sucks that he won’t release the CD earlier.  Can you ask him to change the expiration date of the online gallery?  Does your contract include proofs of your pictures?

    Post # 10
    8692 posts
    Bumble Beekeeper
    • Wedding: August 2012

    It sounds like he’s trying to make some extra money by making you buy the prints from him. I’d just hold out for the 4 months until you get the CD. It sucks, but these are the types of things that should be made very clear in a contract before you sign it.

    Post # 11
    11233 posts
    Sugar Beekeeper
    • Wedding: August 2013

    @CityBearBride:  What? Wow.

    My photographer puts in her contract that you’ll get your photos 6-8 weeks (I think? maybe 8-10) after the wedding. No gallery, except for the photos she posts on her site/Facebook page.

    It sounds like he’s trying to play on your impatience, like @LBPhotography said. Gross.

    Post # 12
    1798 posts
    Buzzing bee
    • Wedding: August 2011

    If i were you, I’d leave an honest review of your experience so future brides are aware of the way he holds your photos hostage after the wedding.

    Post # 13
    621 posts
    Busy bee
    • Wedding: August 2014

    This was the old method of doing things – withhold digital files to encourage print ordering. There’s nothing wrong with this at all as long as its spelled out beforehand. If its not in your contract I would challenge it, but be very sure it’s not before you do – it usually is. There’s nothing wrong with your photographer making money on prints – there’s a lot of work involved in touching up and ordering prints and they aren’t the same quality as the cheap ones you’ll find on snapfish or shutterfly which will have wonky coloring and start yellowing and curling up in a few years. 

    Post # 16
    344 posts
    Helper bee
    • Wedding: September 2012

    Nothing he’s doing is really unethical. So long as its spelled out in your contract. it is a bit of a counter-productive way of working. He’s hoping you buy prints, your family buys prints etc. chances are you won’t. You’ll just resent him. So he probably lost a referral over maybe a couple of bucks in print order. He also should be answering your questions in a timely manner. I outline delivery times in my contract and in an email I send clents right after their wedding that goes over ” what happens now” to try and facilitate the ordering process. I’m sorry for your frustration! 

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