Post # 1
Just want to start by saying that I am not going to post the photographers name here since I am happy with the overall pictures we have and I wouldn’t do that
But, I am upset that my photos are in a online gallery that will not expire until Feb. 17, 2013. We were married on October 27, 2012. This means that by the time I receive the CD with the pictures, it will have been 4 months after the wedding. Gees!! Is anyone else waiting this long for pictures??
I just feel bothered because the pictures have already been edited, everything is done, and now I have to wait three more months for an online gallery to expire to receive anything. And if I order any pictures, they start with 8$ for a 4×6 picture. What the heck?? This is way overpriced. And also, it was weeks that the album was open, I had to send an email 3 times asking the photographer for the credit that was due to me to order some pictures on the gallery.
I just feel in the dark here. I have paid 3000 dollars for this photo package, and have spent over 300$ on prints so far. Now I have to wait to get any pictures. I cant afford any more. I am supposed to recieve 2 8x10s with my package and the photographer never asked me which pictures I wanted for them. I emailed him twice about it already saying which ones I liked and have not even got a response as to if they have been ordered or not.
Even for our album, he never sent me any info on it. I just emailed him last week and finally got a response as to what I am supposed to do for the album and he says he already sent me the instructions. And did not.
I just dont like that I have been left in the dark on everything. He doesnt answer my questions and when he does, it is after two weeks. The only way I figured out when my online album would expire was by looking on the website.
I dont understand why photographers dont give you more information. He could have explained to me how long it would take for me to recieve items. Even an estimated timeline would be nice. Is it that difficult to send a response back via email?
If I would have known that I would have to wait 4 months to recieve photos on a CD, I would have chosen a different photographer. And especially if I would have realized that I would have to deal with someone who never answers my questions or gives me any info as to when I will receive what I have paid good money for. I dont understand this process at all. I guess I am supposed to sit back and just wait around for him to send me information…??
Post # 3
Oh, and also:
Here are some pictures that we didnt get: One of the groom waiting at the end of the isle when I walked in church, a picture of just the groom, a picture of our rings, any getting ready pictures since I only had 6 hours of coverage. No time. 🙁
I dont understand how you can do a photo shoot before the wedding with the groom and groomsmen and not get 1 picture of just the groom by himself?? I was pretty disapointed with this. I didnt think that this was a picture I had to ask for.
OH, and we were charged 150$ for going 20 minutes over time frame.
Post # 4
These are things that should be spelled out in your contract and discussed when you hire. Did you have a contract? Did you ask how long it would take to get final delivery when you hired them?
Not getting back to you in a timely manner and not answering your questions is not acceptable.
Post # 5
It sounds really strange that your photographer won’t give you the CD even though the photos are ready. I don’t think that is normal at all. I would be angry, especially if he didn’t tell you beforehand. Have you asked your photographer why you can’t have your photos?
Post # 6
Why do you have to wait four months for the CD? Is that what the photographer normally does? Mine does a similar online gallery that will be online until March or April, but I get my CD (that I already paid for) well before the gallery goes offline. I thought the online gallery was meant to give you a look at your pictures ASAP after they are done, share with family, & give family the option to order prints.
I would definitely not be happy! Especially since he isn’t getting back to you & answering your questions. You’ve already paid a great deal of money, and you are his customer. Once you are done with the photographer (have your album & CD with the files), I would leave an online review & mention this experience. I really hope he sends you the CD sooner!
Post # 7
@Styles: There is nothing in the contract that states when I should receive the pictures. And since I am no professional phographer, why would I even think to ask this question? you know what I mean? I would have never thought this would happen.
@msfahrenheit: This is how I feel. This is very unfair. I believe it says in the contract that I will recieve the pics once the gallery expires. But there is no timeline on how long he can set the gallery for. Its basically like saying ” Hey, here are your pictures but if you want them before 4 months, you have to buy them from this rediculously high priced website!!”
I have already spent so much money here…. I just want my pictures!! And not have to wait. I bet he makes money here off the pictures oredered off this website. But how fair is that to me , when at this point, I have already spent upwards of 3500 doallars??
What the heck??
Post # 8
@RoyalPurpleBride: This is why the question “when will I get my DVD of pictures?” is on my thread about “Advice for Photographer Shopping” stickied at the top of the board. I think it’s sleezy when photographers operate like that. Yes, he is trying to make an extra couple of bucks off you by playing on your impatience. Sit tight, wait for your DVD, and don’t spend another dime with him in the meantime. Don’t refer him to your friends.
That being said, a small wait for the DVD is reasonable. We used to have a 4-week waiting policy only because clients can be INCREDIBLY impatient, and we were having to make trips to the post office almost every day, waste time driving there, driving back, standing in line, etc., when it was easier to just wait until we had 3-4 DVDs to send out and then go make one trip in the interest of time. We also custom made very nice personalized cases with pictures from the clients wedding and print rights cards, and that was time consuming in and of itself so we had to build in a little time to do it.
Unfortunately, we STILL had clients who were EXTREMELY unhappy with waiting four WHOLE weeks, so we had to stop giving nice DVD cases. Their loss, which is why sometimes patience is a virtue. Also, and instead of telling them there was “a wait” we just told them we’d get them the DVD asap and they got it when they got it.
Post # 9
My photographer doesn’t release pictures on DVD until a year after the wedding. But it states that in my contract and I was aware of the timing before signing up. In the meantime they will be displayed in an online gallery. However, I will get a set of 4×6 proofs of the edited pictures 6 weeks after the wedding.
That sucks that he won’t release the CD earlier. Can you ask him to change the expiration date of the online gallery? Does your contract include proofs of your pictures?
Post # 10
It sounds like he’s trying to make some extra money by making you buy the prints from him. I’d just hold out for the 4 months until you get the CD. It sucks, but these are the types of things that should be made very clear in a contract before you sign it.
Post # 11
@CityBearBride: What? Wow.
My photographer puts in her contract that you’ll get your photos 6-8 weeks (I think? maybe 8-10) after the wedding. No gallery, except for the photos she posts on her site/Facebook page.
It sounds like he’s trying to play on your impatience, like @LBPhotography said. Gross.
Post # 12
If i were you, I’d leave an honest review of your experience so future brides are aware of the way he holds your photos hostage after the wedding.
Post # 13
This was the old method of doing things – withhold digital files to encourage print ordering. There’s nothing wrong with this at all as long as its spelled out beforehand. If its not in your contract I would challenge it, but be very sure it’s not before you do – it usually is. There’s nothing wrong with your photographer making money on prints – there’s a lot of work involved in touching up and ordering prints and they aren’t the same quality as the cheap ones you’ll find on snapfish or shutterfly which will have wonky coloring and start yellowing and curling up in a few years.
Post # 14
@PassionatePhotoLady: Thank you for the comment. Its great to get this advice from someone in the business and this is what I was looking for. I just feel wronged here. I dont think I am being treated fairly. What do you think I should do? I am going to start with going over my contract very carefully. And then I may talk to him. I did notice he did have a different expiration on my bridal portraits of January 7th I think. And the rest of the actual wedding pictures expire February 17th. Should I let him know that we are done with ordering and ask if it is possible to receive all the pictures after the bridal portraits expire? I dont want to be pushy here, but this is even with two months after the wedding. I think this would be fair. I just dont know how to deal with the situation.
@CityBearBride: There are sadly no actual proofs that I will receive. I have to order each print- like I said: 8$ for a 4×6!! The ‘proofs’ are the online gallery. And I am reviewing my contract again.
@mariematt: I understand where you are coming from here. Which is why I am trying to be patient and deal with this in the correct manner. I understand how much work it is and that he is entitled to make money, and of course that those images are better than shutterfly. But the point is that he has already taken 3500 dollars of my money here. Some of that including prints. I can see keeping the gallery open for one month. But this time limit is rediculous
Post # 15
@msfahrenheit: I am considering doing this if I do not recieve my pictures before the 4 months. I am not the kind of person to say ugly things, but you cant expect me to not be honest here. I paid a lot of money for this service to receive this kind of service.
Post # 16
Nothing he’s doing is really unethical. So long as its spelled out in your contract. it is a bit of a counter-productive way of working. He’s hoping you buy prints, your family buys prints etc. chances are you won’t. You’ll just resent him. So he probably lost a referral over maybe a couple of bucks in print order. He also should be answering your questions in a timely manner. I outline delivery times in my contract and in an email I send clents right after their wedding that goes over ” what happens now” to try and facilitate the ordering process. I’m sorry for your frustration!