(Closed) Photography Vent. – Seeing/Receiving Pictures

posted 5 years ago in Photos/Videos
Post # 3
Member
418 posts
Helper bee
  • Wedding: March 2013

She’s got 90 days. Leave her alone until then.

Post # 4
Member
681 posts
Busy bee
  • Wedding: August 2012

Mine took FOREVER. My wedding was in August and we didn’t get them back until November. They were totally worth the wait though! He sent over 600 pictures ๐Ÿ™‚

Post # 5
Member
307 posts
Helper bee
  • Wedding: October 2013

I’m a photographer and while I can understand photographers get busy with a lot of clients during wedding season, I see it very unacceptable to have to wait 2-3 months for photos. I’d say anything over 6 weeks is unacceptable. However, you did sign a contract that gave her 3 months, if you don’t hear anything after that I’d start doing something about it. It’s very unprofessional of her not to respond to your emails or comments however. She owes it to you as a paying customer to just send you a quick email that takes 2 minutes letting you know how everything is coming along. Good luck, hopefully she just had a lot of weddings to work on!

 

 

Post # 6
Member
2335 posts
Buzzing bee
  • Wedding: April 2018

It took us two months to get the CD with our e-pics on it.

The contract says she has three months. You can’t really know what kind of progress she’s made on it, so I wouldn’t really be assuming that she can’t get it done before then.

Just because she hasn’t posted them doesn’t mean she hasn’t been working on them.

Post # 7
Member
7758 posts
Bumble Beekeeper
  • Wedding: November 1999

Get off email and facebook. Pick up the phone and talk to her. Not only is it easier on her (you can’t communicate emotion by text, at least not easily), you’ll get an instant reply.

Post # 8
Member
1710 posts
Bumble bee
  • Wedding: May 2013 - Walt Disney World

@paula1248:  I was just thinking the same thing.

I also agree with PPs, your photographer has 90 days and is still within that timeline.  I wouldn’t be worried until 90 days has passed.

Post # 9
Member
7758 posts
Bumble Beekeeper
  • Wedding: November 1999

@prisigtr:  Yeah I didn’t mean “Where are my ******* photos?”, I meant “Hi, it’s been 60 days and I’m wondering when we’ll be seeing the photos?” And it’s far easier to communicate a  gentle, non-threatening tone when doing this by phone.

Post # 10
Member
1710 posts
Bumble bee
  • Wedding: May 2013 - Walt Disney World

@paula1248:  Oh, yes, of course, lol.  I wonder if 90 days is a typical timeline for photographers?  Our wedding isn’t until May so I have no idea about that stuff yet.

Post # 11
Member
790 posts
Busy bee
  • Wedding: February 2014

@prisigtr:  My contract is up to 90 days. I usually deliver by 8 weeks. Up to 3 months is acceptable. If you’re married during peak season expect at least a month or two. Most professionals will have delivery in times their contracts. ๐Ÿ™‚

Post # 12
Member
1622 posts
Bumble bee
  • Wedding: September 2012

On this same theme (sorry to hijack): our photographer first told us the pictures would be ready mid-Novemeber….and then on the 21st I emailed them asking for an update.  They responded saying they had been away and were catching up and the pictures would be ready “at the latest Nov. 30”.

Shockingly, we are now verging on Dec. 4 and no pictures and no communication from them.  For me, the bigger issue is that they don’t have the professionalism or respect to email/call and simply say, “Hey, we’re behind but working on it as quickly as we can.”  No biggie, I understand.  I’d be disappointed, but understand.  The total lack of communication twice now as their own self-imposed date passes is much more irritating.

Hubs is telling me to email again and tell them we’re angry/frustrated but at this point I’m not sure what to say, don’t want to rant to them yet still want my pictures when they say I will!!

Thoughts?

Post # 13
Member
361 posts
Helper bee
  • Wedding: November 2012

Yea, if she said 3 months I feel like you just have to be patient at this point ๐Ÿ™  It’s not cool that they aren’t responding to your emails and messages though.  I know how it is waiting for photos to come in. It’s like waiting for a college acceptance letter…so much anticipation. 

Post # 14
Member
622 posts
Busy bee
  • Wedding: August 2014

@lindsayandchris09:  She has 90 days to deliver, which means she is not obligated to have them finished before the new year. It really does take a tremendous amount of time, especially for busy photographers – we are processing 5+ weddings at a time on top of other shoots, and it’s the holiday season so we’re going to be taking more time off than we usually do to spend time with family. Patience is a virtue. =)

Post # 15
Member
622 posts
Busy bee
  • Wedding: August 2014

@Sunshine1011:  I don’t think it’s your place to say any other photographer’s delivery timeline is unacceptable. It’s one thing to say it’ll be x number of days and fail to deliver, but this is something the client agreed to in advance. Every photographer has a different editing process, different things going on in their lives, etc. 3 months is reasonable among photographers shooting 25-30+ weddings in the span of 8 or so months.

Post # 16
Member
1314 posts
Bumble bee
  • Wedding: May 2006

@mariematt:  I agree with everything you have to say on this.  This time of year we’ve just gotten past September and October, and at least for us they are usually our busiest months.  Sometimes it’s a wedding a weekend, sometimes it’s three, and not all of us edit with lightning speed.  You’ve got other portrait shoots, consultations, the daily running of a business, and maybe you have a family or attempt to lead a social life.  Imagine that you are not the only client out there eager to get their files.  Every email you answer takes more time away from editing.

HOWEVER.  There is zero excuse in my book for not responding to a client’s email.  Yes, on rare occasion an email does fall through the cracks.  But multiple attempts to contact is definitely unacceptable.  I’m not sure what to tell you at this point except to try and remain patient.  Odds are your photos will be just fine and you’ll get them soon.  But you have every right to be upset about their lack of communication.

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