(Closed) Picking up dress: DISAPPOINTMENT

posted 7 years ago in Dress
Post # 3
114 posts
Blushing bee
  • Wedding: January 2012

oh noooooo…  i am so sorry about this.  i cannot imagine what that must have felt like.  :o(  i think your first step is to meet with the manager, and express your concerns (as calmly as possible – which i know may be hard!).  i would also ask to see the sample again (hoping they still have the same one), so that you can compare them side by side.  it sounds as if this dress was just not made correctly, and i would hope that they want to fix this for you.  luckily you have plenty of time until your wedding, for this to be taken care of…  but i know it is not the day you were hoping for. 

please let us know what happens!

Post # 4
1429 posts
Bumble bee
  • Wedding: April 2012

OMGI I’m so sorry.

I didn’t have this happen to me because I bought the sample. (have to lose weight to fit in it tho)

Who is the desinger of the dress? Did you let the salon know your concerns?

Post # 5
2580 posts
Sugar bee
  • Wedding: November 1999

I can totally relate. I feel like when I was at the bridal shop, everything sort of convened to make this magical moment and I was on cloud nine. When I got my actual dress, though, and tried it on in bad lighting without my hair or makeup done and I just couldn’t recreate the moment. I couldn’t remember what made me love the dress in the first place, and I was doubting it so much.

It’s different to see it all clipped in place vs. before alterations, too. I’m trying to just not think too much about it until my alterations appointment, and I’m hoping I’ll fall in love with it again when it’s fitted to me. I’m sure there was something you loved about the dress to make you buy it, so when it’s properly fitted hopefully you can find that feeling again.

Of course, if there is actually something wrong (like the hem) definitely talk to the shop about it! I agree with the PP who said you should compare it to the sample. If something is really wrong, they should guarantee the dresses they sell.

Post # 6
466 posts
Helper bee
  • Wedding: August 2011

When I picked up mine, it was so sloppy looking too. It looked like it had been smushed into a box for a month or so. SO wrinkled, it didn’t hang right at all. The stupid woman at the bridal salon yanked it so tight, I was hanging out everywhere. Talk about disenchanting.

I would talk with the manager but also see what the dry cleaners and alterations folks can do for you. My dry cleaner worked so serious magic, as did my mom who laced it up correctly!

Post # 7
3241 posts
Sugar bee
  • Wedding: May 2011

Ya, I can relate. The beading on my dress didn’t look right and there was a big black smudge on the train. At the time I picked it up, the manager told me my options were to pay the balance on the dress and take it as is or loose the deposit (I was soooo not happy that day). My dress was an Alfred Angelo and purchased at a signature store, so I contacted the higher ups (after I calmed down) and they agreed to get me a new dress. The replacement dress was better, although I still didn’t think the beading looked like the sample in quality, but it was better so I took it.

If your hem is that off, I would present your case to get a new dress. It will work out. Have faith, you look awesome in the sample pictures you have posted and you will look awesome on your wedding day.

Post # 8
1040 posts
Bumble bee
  • Wedding: May 2012

Ahhhh! I don’t have a dress yet, but I would definitely flip out if that happened to me. Did you mention something to them about it? 

Post # 12
3142 posts
Sugar bee


So they ordered you the wrong colour afterall?

I tried on diamond white and it was very yellow to me. I ordered pure white and I find even that is more of a ‘natural’ white and doesn’t have that ‘glow in the dark’ white look most bridal gowns seem to have.

I wonder if AA is  just more yellow in general?


Post # 14
3142 posts
Sugar bee


Ah see!  I totally agree with you!  Mine is not stark white like I wanted and I found the diamond white to be super yellow too!

Our dresses are the same material I think so it stands to reason.

But if the BC told you the sample was Destination Wedding when it wasn’t and then your ordered based on that, then you’d have a case for a new dress right there anyways.

I am scared now though as I noticed that where my crinolyn is sewed into my dress at about waist level sits bumpy and I thought “oh it’s AA, it’s well made. This must just be because it was crumpled in shipping”  but now I’m worried its a F-up on the actual dress! 🙁

So glad you got it sorted out though.

Post # 15
3142 posts
Sugar bee

This is the sample in Diamond white:

And my dress in pure white:

Post # 16
3367 posts
Sugar bee
  • Wedding: March 2011

Gorgeous!  Glad it worked out!

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