(Closed) Pictures taking longer than promised – what to do?

posted 7 years ago in Photos/Videos
Post # 3
Member
1488 posts
Bumble bee
  • Wedding: April 2012

Do they have an office? Go in and speak with them face to face. Or I would write on their FB wall asking for your pictures from a month ago…lol!

Post # 4
Member
13014 posts
Honey Beekeeper
  • Wedding: November 1999

Call them, and be persistent.  Email them, and document everything.  Just keep calling until you get a satisfactory answer with an actual date.

Good luck!

Post # 5
Member
6661 posts
Bee Keeper
  • Wedding: May 2010

The squeaky wheel gets oiled when it comes to photographers so I recommend calling them and asking for a timeline. Remind them politely that it has been more than the promised 2 weeks so you are a little concerned that it is taking so long. Don’t bring up what they’ve done for other clients because there will always be an excuse “Oh yours are much better so it’s taking us longer!” etc.

Post # 6
Member
1815 posts
Buzzing bee

What date did you take these pictures?

I would hold off on burning any bridges if it’s only been 2 weeks and a couple days. If you haven’t heard from them by tomorrow, I would maybe call/email again. This is a very busy time of year.

Post # 9
Member
13014 posts
Honey Beekeeper
  • Wedding: November 1999

@coffeegal85: Yes, I think you need to keep following up with them.  If you want to get snarky (I often do), send your email with a read receipt or delivery confirmation.  Point out that it’s been double the amount of time that they told you and you would like to know the date that you will have your photos. Ask for specifics, not just vague answers that they may give just to get you out of their hair.

Getting specifics is important.  It’s your only evidence if you have to fight with them about anything…

Post # 10
Member
1815 posts
Buzzing bee

Oh shit, I totally missed the part about it being a month since you’ve taken them. I though it had only been two weeks!

The email you just posted..is that the one you sent yesterday? If you haven’t heard anything by tomorrow I would definitely call them. Or blow up their spot (polietly) on facebook. Something like moderndaisy suggested. ‘Remind them politely that it has been more than the promised 2 weeks so you are a little concerned that it is taking so long.’ – if you do this, I guarantee you’ll hear back ASAP. They’ll be worried others will see it on FB and know that they’re 2 weeks late. That’s bad for business!

Post # 12
Member
1370 posts
Bumble bee
  • Wedding: April 2012

That sucks! I’m waiting on mine as well taken on Oct 30. I feel you about not wanting to be a demanding bride. I emailed my photographer a while back and she said she’d mail them by thanksgiving and I haven’t recieved them and haven’t got a message saying she actually sent them out. I don’t want to be crazy about it but I want my pics.  No advice, but I feel you. I hope you get them soon.

Post # 13
Member
7173 posts
Busy Beekeeper

@coffeegal85: how do you usually communicate with them and what kind of response time (if it’s email) do they usually give you?  I think it’s odd you didn’t hear back from them yet…. I’d give them another day.  If you don’t get an email by tomorrow morning, I’d call.  

If you get vm – I would say something like:  Hi, it’s coffeegal.  I sent you an email a couple days ago and didn’t hear anything back and was getting concerned.  I am checking on the status of our e-pics.  I was expecting to have them back by now, and was wanting to know what the status was.  Please give me a call and let me know.  

Post # 14
Member
1111 posts
Bumble bee
  • Wedding: October 2012

@oracle: I agree with the suggestion for the phone call.  You don’t want to get overly snarky or demanding yet because if you LOVE your epics, you’ll probably end up feeling awkward or jerk-ish for blowing up.  (I would, at least.)

Our photographer took almost two weeks longer than she told us to get our epics back to us (waiting was SO HARD, so I feel you!) – but in the meantime, I was really nice in my follow up emails to her.  I think it’s important to keep a friendly relationship with your photog, especially if they’re also doing your wedding.

But do be persistent!  You deserve a response, even if they’re “only” epics.  They are important pictures & you are excited to see them!  If you don’t get a response after being politely persistent, then you can get a little pushy.  It’s unprofessional to not even answer your email, even if to tell you it will be [x] more days.

Post # 16
Member
3375 posts
Sugar bee
  • Wedding: October 2011

Mine actually took 4 weeks and then another 2 weeks after that to get a disk of them. errr it was frustrating!

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