Post # 1
Fiance just picked up our darling 9mo old Shih Tzu girl from the groomers at PetSmart, as soon as he put her in the car she got diarehea in the back seat. She had been there 4 hours! So I called and they told me that its “policy” that they can not take the dogs out for a potty break!!! I am fuming mad right now! No one told me that I would be leaving my puppy there just to sit in a cage for hours and not be let out to potty. She is trained not to go in the house or in a cage!! Poor baby was holding it the best she could!! 🙁 The manager I spoke to was seriously so uncaring its crazy, she was like well its policy so whatever. Ugh! I am NEVER going to PetSmart EVER again!!! $50 so you can torture my dog and leave her in a cage? NO THANKS!!! I cant wait to get home and see my poor puppy!!
Post # 3
I can understand why they have that policy. It puts a whole other level of resposibility on them to make sure your dog doesn’t get away from the walker, doesn’t snatch a piece of trash off the ground and eat it, etc. It would be nice if they’d make people more aware of that so you can make sure she goes before drop off or so you can arrange to pick her up sooner.
That being said, I don’t like Petsmart groomers either. I used to work at my vet’s office and we got quite a few dogs in with issues from being at the groomers.
Post # 4
So sorry your dog went all over your car seats, that really sucks. Why wasn’t she allowed to go potty right before putting her in the car?
Post # 5
Right, I was going to say… whenever we get my dog from Petsmart, he goes IMMEDIATELY when we get outside. They don’t have time to let all the dogs out to do their business. So they either go in the cage or hold it. When Weasley was there for neutering and some other treatments, he was probably there for 8+ hours. I felt bad, but it’s not every day.
Post # 6
I wouldn’t want them walking my dog. I think the owner should be responsible for walking the dog before and after. 4 hours isn’t that long if you walked the dog before…
Post # 7
@MistySoda: I just dont understand why they couldnt have like a little “potty” area with like fake plastic grass so the dogs who are potty trained know that they are allowed to go there. :/ She was in a new environment so she was obviously scared and she is not used to being in a cage. I just wish they had told me so I could have taken her elsewhere. He picked her up as soon as they called and said she was done.
Post # 8
4 hours does not seem that extreme and I understand the policy. I assume most gromers would have a similar policy in effect. All types of dogs get groomed and there is no way for the person grooming a dog to know if the 150 malamute knows how to heel or if it will run away the second you leave the door. It would be too much of a liability and no one making fairly minimum wage wants to be responsible for someones dog running away and getting hit by a car. The best bet would be to find a groomer that has an outdoor fenced in yard that the dogs can hang out in.
Rather than be concerned about the dog being in a cage for 4 hours I would also be wondering what is wrong to cause diarrhea.
Post # 9
I understand that you are upset, but I also agree with PetSMart’s policy. It is in their best interest to not take your dog out of the store to potty. If anything happened to your dog, can you imagine how upset you would be then!!!
I take my dog to a locally owned grooming location. I love them, and they are a little more expensive. But they also do not take my dog out to potty there either. I make sure that I take her for a short walk around the block before going in and after I pick her up just in case she needs to go. That part is my responsibility.
Post # 10
My sister is a dog groomer, and hears so many horror stories about Petsmart grooms. I would recommend a local, small business if there is one in your area. They actually care about the dogs they groom.
Post # 11
My dog is 7 years old and requires frequent grooming and she has never been taken to the bathroom by a groomer. I always take her right before I drop her off and she goes as soon as we get outside. I actually agree with PetSmart on this one, sorry.
ETA: I also use a local groomer
Post # 12
I hate Pet Smart and never go there. Next time you should go to a local groomer. That poor pup! Hope your baby is feeling better soon.
Post # 13
I agree with everyone who says they shouldn’t have to walk your dog. I would be so worried that my dog would break free from them and get hit by a car or run away.
I do think it’s ridiculous that they keep your dog for 4 hours though. I complained once that there’s no way my 7lb dog takes 4 hours to groom and they said that I could pay an extra $10 or $20 (I forget) to have them “rush.” They probably spend a total of an hour on my dog but because of them overbooking appointments, they have to keep them for 3 extra hours.
Post # 14
Is 4 hours a lot for a dog that size? My lab can easily go 8-9 hours without an accident. 4 hours would be nothing. It’s not cool that they didn’t make the policy crystal clear to you guys, though. What a horrible place to have a dog accident! Thank god we have one of those waterproof back seat protecter covers!
Post # 15
I worked at PetSmart in high school and when I was first hired they were in the midst of a calamity after a dog escaped from the grooming salon (I don’t remember the circumstances). So I definitely understand the policy! It is sad that your pup was traumatized, though 🙁 local groomers definitely do a better job!
Post # 16
This isn’t PetsMart’s problem. Your 9 month old puppy should be able to hold it for 8-9 hours without trouble (good rule of thumb is 1 hour for each month of age) so it is no problem for her to be in a crate for 4 hours.
Besides, I 100% agree with PetsMart on their policy of not walking the dogs. That is the owner’s responsibility and it would be a huge liabilty for PetsMart if they didn’t have such a policy.
Honestly, sitting in a cage for 4 hours won’t give your dog diarrhea. So this really probably has nothing to do with PetsMart and is simply a case of bad timing for when your puppy happened to get sick.