(Closed) Pissed at bed bath and beyond!!

posted 5 years ago in Gifts and Registries
Post # 32
Member
889 posts
Busy bee
  • Wedding: November 2015

charismacharm:  do it online? i don’t know why you need to drive three hours to do anything.

1. your fiance could do it, since he’s in the same town

2. you could create a new registry online for the same stuff, from your house, on your internet–that thing you’re on now

3. still don’t need free stuff

4. question: did they not ask you to make sure everything was spelled correctly when you were creating the registry? like, how did it get spelled wrong in the first place (i’m genuinely curious)?

Post # 33
Member
2087 posts
Buzzing bee

As someone who works in retail, I will say that computer systems on a corporate scale are generally a crap shoot. At my work, the systems have been up and down for the past week, not working, deleting people’s orders, causing orders to come in late. All we get from IT is “we’re working on it.” So all we can do at the store level is just try and work to get things done and hope people are understanding. I wouldn’t be surprised if it’s a similar situation at that BBB.

I understand your frustration, but it’s not a huge deal and like others have said, what you want could be accomplished online. There’s no reason you have to drive 3 hours to make a registry.

And to be honest, if someone freaked out on me or one of my co-workers for something that wasn’t their fault or anything they could control, there’s no way in hell they’d be getting any “perks.” 

Post # 34
Member
2013 posts
Buzzing bee
  • Wedding: October 2014

charismacharm:  You can register online. I did.

Post # 35
Member
601 posts
Busy bee

You’re kidding right? You think you deserve free shit because a retailer didn’t call you back? That’s cute. Cancel your registry if you don’t want to deal with them. I promise, not a single fuck will be given by BB&B. 

I get that it’s annoying to have to call back (omg!) twice but it’s really not the end of the world. It wasn’t until the most recent time that you even spoke with the correct department. Maybe you should go in to the store and have them change it in front of you. Or you can continue to freak out over a minor annoyance because that will definitely get you somewhere. 

ETA: I see that you’re not local to the store. Like everyone else suggested, register online. You can start a brand new registry with the correct spelling. Problem solved. 

Post # 37
Member
7422 posts
Busy Beekeeper
  • Wedding: June 2013

Per your update: I would be pretty frustrated too if that happened to me. I’m confused though, how did the name correction delete everything?

Also, it seems like there are simple solutions:

-register online

-go back to the store when you’re visiting your Fiance (I’m assuming you occasionally visit, if not, take a weekend trip and look at the positive side! You get to spend more time with your FI!)

Post # 38
Member
1663 posts
Bumble bee
  • Wedding: September 2012

It’s stuff like this that makes me hate working retail, and I only work weekends. Seriously, shit happens. Get off your high horse, get rid of your attitude, and do your registry online if the sales people are so hard to work with, which honestly, it doesn’t sound like they are. There’s no need to drive 3 hours when you can do everything online. 

Oh, and I Wouldn’t expect any free stuff just because they spelled your name wrong. 

Post # 39
Member
2254 posts
Buzzing bee

I see why you’re frustrated. Re-registering online might be the easiest way to go about this. 

This is definitely an inconvenience, but when it comes to wedding planning, it’s a pretty minor one. Try not to stress about it too much. It can be fixed. If you have to start the registry over from scratch, it’s ok. If you don’t want to deal with them anymore, you can choose another business for your registry. 

I hope things get worked out soon.

Post # 40
Member
3081 posts
Sugar bee
  • Wedding: July 2014

TheMrsTulip:  I really hate it when other people tend to downgrade other’s problems. She’s upset and frusterated, give the girl a break! I do not know a person who hasn’t exaggerated about something being the “most awful” experience when it’s not, actually an awful experience. But to her at the moment, it did suck. So your comment probably wasn’t helpful to her at all.

OP~ I wouldn’t cancel the registry there. Like others suggested, maybe make your own online. It’s really easy to set up.

Post # 41
Member
1324 posts
Bumble bee
  • Wedding: October 2015

eeeeek. thanks for letting us know 

Post # 42
Member
141 posts
Blushing bee

Does anyone else suspect that the guy she called in the registry department had the ability to make the change, but after she treated him rudely, he thought, “Meh, forget this noise”? Because when I was an 18-year-old working retail, that is exactly what I would have done. High blood pressure is contagious and unpleasant.

I feel like I get a lot of free stuff. The secret is not ever expecting free stuff. And being reasonable, understanding, and patient with people who are trying to do their jobs. If something still isn’t up to snuff, I just take my business elsewhere–without making a big scene about it.

Post # 43
Member
2517 posts
Sugar bee
  • Wedding: February 2015

Honestly, I’ve never set foot in a BBB store.  Yet I have a lovely registry from them and I received a gift, nicely wrapped, well protected (it was fragile) from them 2 days after my overseas guest purchased it.  

I was super happy with their service, creating the registry online was an absolute breeze.  It was by far the easiest I’d come across.  

If you lost all the items, I’d recommend doing it online.  It was very simple. 

Post # 44
Member
4029 posts
Honey bee

As someone who worked in retail, while that is frustrating, it’s not the worst experience by any means. It’s unfortunate, but I would have to say that Bed, Bath and Beyond does pretty good in general given it is a large, national chain. Sure, people make mistakes, but it happens everywhere.

I don’t think you should get any in-store perks or discounts for your inconveience. Not being mean, just honest.

Hopefully the rest of the planning and registry process goes smoothly!

bgu073:  I completely agree! I worked in retail/customer service for 8 years and I learned that if disgruntled customers actually get less/are less likely to be helped that those that express their issue in a nice, understandable way.

Today, I had a conversation with Enterprise Rental Car company. We rented a car that ended up being dirty (mud and trash inside) and they didn’t pick us up at the airport (like they had originally said they would do). I was definitely unsatisfied with their service, but I was very polite in my expression of dissatisfaction. I never asked for anything during the conversation, I just explained the situation. At the end of the call, the rep offered me a 15% discount off the bill. I was satisfied with the discount and thanked the rep. No yelling, ranting or anger necessary.

Post # 45
Member
1448 posts
Bumble bee
  • Wedding: City, State

FoxyBride14:  I didn’t “downgrade other’s problems” at all.  I simply put it into perspective.  If this is the biggest thing the OP has to complain about, then life is good.  That is a fact.

It would have been different if the OP said she needed to vent about her bad experiences, but she didn’t.  She came on here and admitted that she EXPECTED something for free for her troubles.  And, as you can see, most people on this thread agree this is just a little too much.

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