Post # 46
bgu073: I dont know about purposefully not making the change, but I bet it wasnt tops on his priority list. When people are jerks to me, I’m not going to NOT do my job, but you can bet I’m going to do the nice peoples stuff first and then other stuff I need to do and probably do whatever it is they want last. Where I work, I have given people upgraded materials or discounts just to make up for any inconvenience I know that we might have caused them, but the minute you yell at me or talk down to me, fuck that you’re getting nothing extra from me. And if you say “I’ll take my business elsewhere!” then great, I didnt want you as a customer anyway.
I think this customer is always right mentality has really brought out the worst in some people, and in turn thats caused retail employees to fight back in any way they can that wont cause them the loss of their jobs.
Post # 47
I work in customer service, and what you did to that guy is wrong. It is NOT his fault. Seriously, I get so annoyed with customers who call me, rant, rave, swear at me, threaten me etc over something that is not my fault. And I can’t do anything, I can’t stand up for myself, because it’s my job. All this stuff about the customer “is always right” is bullsh*t. And now you want free stuff because they spelled your name wrong? Wow. I think you should be thankful that you can even HAVE a registry.
This issue is not going to ruin your wedding or your life or cause you any long term damage. Yes it’s annoying and an inconvenience, but that’s all it is. And if it bothers you that much, cancel your registry and choose another store. Simple.
Post # 48
- Wedding: October 2014 - Church
charismacharm: To err is to human … Or something like that. I’m going to assum that because you just registered your wedding is still a bit off. As annoying as it is I wouldn’t let it get to me. Just set up one yourself online or go to another store. If this is your biggest problem then you are lucky.
PS I can tell you if you come in with your claws showing to the guy making, most likely, minimum wage, you are going to be last on his list of things to do. Even earning more working in a firm … I can tell you that the clients who are constantly calling me and is rude gets their file put to the bottom of my to-do list (unless there is a deadline). You get a lot further when you are nice, then when you take it out on the person. If you take it out on the person they will do whatever they can to get you out of their hair and then wait to get to that thing (if it ever happens)
Post # 49
charismacharm: I mean, yes, it’s annoying, but if this is the most “stressful” thing you have to worry about all wedding planning, you’re pretty set. I don’t think they owe you anything for their mistake. Life doesn’t work like that and that’s not an attitude to take. What exactly are you expecting in terms of extra perks? What is worth your annoyance? I don’t get that kind of mindset at all. As long as the mistake is fixed, let it go. You can also cancel your registry online and re-do it completely online. Fiance and I frequently add items online when we need to.
As for BBB, I also had a very frustrating experience. Our consultant badgered me about adding “fine china” onto my registry. I explained we were collecting vintage china for our actual wedding, so I wouldn’t need it (I plan on keeping a setting of twelve mismatched plates to mix and match with the white plates I registered for). It took forty-five minutes before I finally gave in and allowed her to put some china on the registry, knowing I would take it off when I got home. Throughout the process, the kept trying to get us to register for expensive items that I knew no one would purchase for us. Fiance and I are going to be just starting out as after college we moved in with my parents for a year to save for a house and the wedding. I got rid of all of my college kitchenware and bedding, etc. so we will truly need just about everything. Due to this, I don’t want to ask for place settings that are $150 a pop.
Well, after going home and taking some items off my registry, I got a phone call the following Monday with the consultant basically admonishing me for taking the items off. She was demanding to know why I did this and demanding that I answer her. I finally politely excused myself and hung up. I will admit I was furious…for about two days. Then I just let it go because it wasn’t worth the frustration and the anger.