- 5 years ago
- Wedding: May 2013
I’ll try to make this as quick as possible. I’ve attached a picture of the ring as well for reference.
1- My engagement ring and both wedding bands are pave set, purchased from Blue Nile.
2- Before the wedding, I wanted them soldered together so that they did not move around/appear misaligned, etc. Blue Nile had higher soldering prices than a local jeweler. I asked BN rep if I could go local, and they said it was fine because of the price difference and it would not void my warranty.
3- Leading up to the wedding, I lost quite a bit of weight. I wanted to wait when it came to resizing in case it was temporary weight loss. It was not. I asked BN to size my ring from 6 to 5.5. I specifically asked if this would affect the integrity of the ring. BN said “No, not unless you’re looking at a size or more in difference”, so all three soldered bands were sent in and resized under warranty.
4- Yesterday I noticed a stone missing from my engagement ring. I found it in my bathroom on the counter near where I keep my ring when I’m not wearing it. I called BN. They told me to ship it in. I asked if it was okay to go to my local jeweler again because the shipping/insurance was about the same as getting it fixed in my area, not to mention the wait time would be much shorter. BN said that was fine, they would just prefer it was sent but would “certainly not hold it against me” if I had it repaired locally.
5- Go to local jeweler. Local jeweler says ring is a “time bomb waiting to explode”. Local jeweler says BN never should have advised it was okay to size down all three soldered rings half a size. The missing stone aside, local jeweler finds seven (SEVEN!) loose stones in various areas of the set. They show me under a microscope. They say because of the resize this will continue to happen, if not get worse the more stones are tightened back in to place/prongs are adjusted further.
6- I call BN from jeweler; ready to cry (my set was not as expensive as many on Weddingbee, but it was quite an investment for the hubs). I tell them what jeweler told me and that they are putting the missing stone back in as we speak, but that there are additional stones that are being tightened and that the prongs look terribly distorted under the scope. I tell rep I’ve only been wearing set after sizing for three months.
7-This BN rep says any work done outside of BN is NOT okay and voids the warranty, and that I’m outside of my 30 day return window anyway. I explain BN rep earlier in the day told me it was fine to go, feeling like a total loss at this point. BN rep on phone decides it’s okay, says to send it back and they’ll have Quality Assurance check the prongs (but they might decide it’s local jewelers fault for soldering and that I have to pay to have repairs made). I tell her sizing is the issue. She repeats it could be the soldering (even though the ring went through BN quality assurance after they resized it, when it had ALREADY been soldered). BN rep says it might have been the soldering done by local jeweler, not sizing.
8- I tell BN rep, as much as I love my ring, I would give up everything but the center stone, match the cost, and choose a new wedding set, or prefer that BN redo my ring in a MANUFACTURED size 5.5, since they were the ones that told me a half size difference down in pave would not harm the ring. She repeats the soldering could have been the problem, in which case I’ll just have to deal with the issues (though she shows some empathy).
The bottom line is, I love my ring, but I don’t even want to look at it. It feels like I’m walking around with a piece of glass (expensive glass) balanced on my finger. I told BN rep last night that I would have had all work done through BN had I known different reps were going to tell me different things regarding their warranty policy. I’d even go for a plain solitaire at this point, knowing it would likely need less repairs.
Any ideas? Do you think it can truly be “restored” to pre-sizing condition by BN, or will it always have stone issues now? If offered a replacement set of equal value, would you give up the sentiment you put into designing it to get something more durable? Any other thoughts or ideas? I’m deeply sad over this right now…