(Closed) Please help a girl who bought moissanite and is not having a good experience

posted 6 years ago in Rings
Post # 3
Member
886 posts
Busy bee
  • Wedding: November 1999

@Papillon23:  You’ll notice that there’s a “faceup” color and a “GIA” color. Moissanite isn’t graded like diamond because it has a tendency to change color depending on environment/setting, hence the “face up” and “GIA” differences. I encourage all ladies here to only judge the color of their stone once it is set. Can’t stress that enough. You aren’t going to be wearing a loose stone. Moissy is highly reflective. Just being against your skin is probably adding to the color right now. Just some thoughts.

Anyway, I really hope you find a happy medium for all this! I haven’t dealt with them, but they seem to stand by their products.

Post # 4
Member
3452 posts
Sugar bee
  • Wedding: September 2012

I emailed them earlier this morning and they haven’t gotten back to me yet either.  I’m assuming they are really busy, because they have always answered every email I have sent them…even if it wasn’t right away.  So in that aspect, I wouldn’t worry about it if I were you.  They will get back to you.

It’s true some people are more sensitive to color.  Also, the fancy cuts show more color than round.  That is why even with an Amora, you are only getting a J color.  I know it says something different face up, but the GIA cert says J. 

Have you considered an Asha?  You could send the moissanite back to Moissaniteco and ask them to exchange it for an Asha instead.  They also own http://www.ashadiamonds.com/.  You could get a loose Asha and see if you prefer that color as it tends to be whiter.  

Post # 5
Member
1458 posts
Bumble bee
  • Wedding: January 2015

What do you want them to do? (not a snarky question, just wondering) They made the correction, and it’s good that you figured out that you’re more color sensitive! I think if you really don’t like it the only thing you can do is send it back.

Have you thought about Asha instead? I have a round and there is absoutely no visible color anywhere. It’s cheaper than moissanite too!

Post # 7
Member
199 posts
Blushing bee

do you have any pictures to share? Just curious on seeing what it looks like. I hope you can get it fixed or find something better!

Post # 9
Member
1830 posts
Buzzing bee
  • Wedding: November 2014

I would really love to see pics, too. We are looking at Amora cushions as well (6.5-7 mm) and I seen so many wonderful pictures that I was starting to think it was too good to be true. Would like to see pics of an “imperfect” stone.

Post # 10
Member
3148 posts
Sugar bee
  • Wedding: February 2010

my guess is that moissaniteco has run out of “I” stones, or it has re-evaluated the color and decided they were all “J” and not “I”.

Post # 11
Member
183 posts
Blushing bee
  • Wedding: June 2011

I worked with betterthandiamond.com, which, from what I have read, is where moissaniteco gets their Amora enhanced moissanites. I was more pleased with the amount of information listed on btd.com, particulary concerning the return policy on loose stones. I also tried contacting moissaniteco on two separate occasions, but they only answered one of my emails. I resent the one they did not answer, and it has now been over a week with no response. This was the most important question, so I chose to work with someone else. 

 

Post # 12
Member
886 posts
Busy bee
  • Wedding: November 1999

Wow. Sorry all you ladies are having such a tough time! 🙁 I’m sure the color sensitive ladies will really like the Amora Gem that everyone’s raving about. In the meantime, this is the annoying risk we take until mainstream jewelers finally start stocking moissy regularly so we can see it in person. (HINT HINT JEWELERS!!!)

Post # 13
Member
4478 posts
Honey bee
  • Wedding: November 2012

That sucks; if you decide to return it, you shouldn’t have to pay the restocking fee since you ordered the ring based on what was on their website.  You paid for and expected a different product than what you received.

Post # 14
Member
3452 posts
Sugar bee
  • Wedding: September 2012

@janie-janie:  The Amora cushion cuts were always graded “J”.  I think it was just the faceup color that had something different.

@obsessivebee:  I really think they are busy or short staffed this week, because all of the emails I’ve had with them this week have been delayed.  One night I got an email from someone at 11:00 pm my time (EST).  I thought they were done at 4 pm PST, so I was surprised to get an email…excited too though, because I was waiting to hear about my ring.  

Post # 15
Member
1266 posts
Bumble bee
  • Wedding: February 2011

Sorry you’re disappointed 🙁

For what it’s worth, I also had color problems with my fancy cut moissanite – ended up sending it back.

I really hope you’re able to resolve this and get a cushion cut in a color that’s acceptable to you!

Post # 16
Member
330 posts
Helper bee
  • Wedding: February 1994

@GoldfishPie:  Hello, I’ve read many comments on Moissanite, but fewer on Asha. Can you please tell where to buy an Asha diamond? and are you completely satisfied with yours? I know Moissanite is tested “positive” for diamond using a diamond tester, is Asha the same as well? Thanks alot and have a great day!

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