(Closed) Please help me handle this customer service disaster

posted 6 years ago in The Lounge
Post # 3
1425 posts
Bumble bee
  • Wedding: August 2013 - Rosehill Community Center

I would call back and try to get a different person on the line…  That is so unhelpful of him!  And if you ordered them and they said it was in stock and was going to be sent to you, it isn’t right that they are giving you so much trouble to actually just GET the items…

Post # 4
367 posts
Helper bee
  • Wedding: March 2013

I totally had this happen with petco. I bought an item onsale (and instock) and 2 weeks later they sent an email telling me that the order was ready to be shipped and that I would get a shipping notification soon. I was patient and waited two weeks and when I called to check on it they said- oh we were out of stock so we cancelled your order. Without telling me? Oh we emailed you on the 27th- No you emailed me and said it was ready on the 27th. Well we never charged you for the item- Yes you did and you have had my money for a month! Oh well now I see that, well you can wait but we will not get it in for at least another month. Okay just refund my money- okay I will send you a survey to fill out online to discuss our customer service. GREAT! Email came- link for survey didn’t work. Ha! Didin’t get my refund for 3 more weeks. Obviously I am still mad a year later. Sorry that CVS sucks too!

Post # 5
1144 posts
Bumble bee
  • Wedding: December 2011

Go into a store and speak with a manager there? I’d call agian and tell them to have USPS pickup the items they did deliver, and cancel my entire order. Or I would call my cc company and dispute the charge.

Post # 6
982 posts
Busy bee

@guitargirl:  that’s ridiculous! If they are out of stock, it should be a back order that ships to you as soon as it comes in. You also shouldn’t have to pay for freight given that the website showed they did have stock at the time of your order.

Best advice is to go higher – email a complaint to head office. This will get things happening. (I once did this when I had booked an apartment at a hotel, and when I got there, they had put me in the honeymoon suite. I wrote a letter to the manager and one to the head office of the hotel chain. Guess what? I got a free night in the apartment!). It’s very important to make your concerns known higher up the chain. The big bosses have no idea what goes on below them until someone lets them know.

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