- 5 years ago
- Wedding: September 2009
I made two orders on CVS.com three weeks ago. They promised it would arrive in 4-10 business days. A few days later, I received an email for each order saying they shipped it with all the correct items. My credit card was charged for both orders.
First order- I received on time, but when I opened the box, it was missing two items. There was a note that they “forgot” the items. This didn’t make any sense.
Second order- I tried to track it, and it says a label was created, but the package hasn’t been delivered to UPS.
After ten business days, I called CVS. After being shuttled around, put on hold, etc., I was finally told they were out of stock, so they canceled my items in the first order. I told them I wanted them, and he refused. He told me I could reorder but they would be at full price instead of the sale. I explained the computer said they were in stock, and I received three emails about how they would be in my order. After pitching a fit, he told me to keep checking back on the website and when it was back in stock, to call and they would give me the sale price. I would still have to pay for shipping. I explained that I spent over $50 in each order to get the free shipping, and so I should not have to pay. After 25 minutes, he finally said I could check back, then call in and they would do free shipping. It still seems poor that I have to keep checking back and then call in, when the call took that long.
As for the second package, his answer was, “I don’t know, I can’t call there.” I asked him what I was supposed to do. He finally agreed to email them and would email me when he heard. I asked when I would hear back- he refused to give me any answer.
I am really annoyed with all this headache. I am VERY annoyed that they charged my credit card almost two weeks ago, and they still haven’t even shipped my item. I would cancel it, but it’s something I want at a GREAT price and I’ve been looking forward to getting it. I think they should give it to me free or at least discount it.
What would you do? Thanks!