- 4 years ago
- Wedding: June 2014
I am wondering what you would do, I have a gorgeous venue, and I have already placed my non-refundable 20% deposit ($$$$) to reserve it for my date, did the menu tasting, and pretty much have booked it completely, there are NO other options
The event coordinator at the restaurant in question has not called me back in a week, I have called every day and left a polite message asking her to get back to me. She works from home for the restaurant so she is not employed at the restaurant but only when there are events does she show up. I have called the restaurant on several occasions and told them the situation that I cannot get ahold of Kim and they told me they would call her text her so she would get back to me. No such luck, she still has not contacted me.
Why do I need to talk to her? I want to put a second payment in and discuss some fine details of set up etc along with the timing of the event because both ceremony and reception will be at the same location.
What was really offensive is this morning she called me at 7:09 am but she did it on ACCIDENT and I could only hear background noises and some other random conversation. I hung up and called her back and was immediately sent to voicemail. It was obvious she was awake and functioning then but chose to ignore my call, I left another voicemail saying she called me by accident and I need her to call me back.
This is so unacceptable to me! I am shelling out thousands of dollars and she is probably working on commission for whichever events she lands for the restaurant which has to be slim to none since she is so bad at returning calls or setting up anything with anyone!
I don’t know what to do, I want to tell the restaurant they need to give me a different phone number to someone who will answer my questions and they cannot just defer to this so-called flaky event coordinator as she just doesn’t give a sh*t. I mean obviously I will say it in a more polite words and ask them to just be my contact directly but if I am taking this stance, I can see that she might be out of a job or won’t receive the commission for this wedding that she (hardly put any effort into to) planned.
I really need someone more reliable dealing with about $$$$ of my money and all I ask is that they pick up the phone and answer a few questions. I feel like I’ve been completely disrespected by her when she ignored me, butt dialed me on accident, and then sent me straight to voicemail to avoid work?
My wedding is in June and we have not discussed anything regarding payment, other vendors coming to the site, layout, the timing of when we have the space, all we have discussed is the menu and what they will serve.
Please help me figure out how to deal with this!