Post # 1
My wedding is on 6th Feb 2011 and I found a lovely dress on Etsy at the start of December 2010. I emailed enquiring if it could be done in time given that I live in Scotland and its being made in America by the designer. She assured me it could be done with lots of time to spare in case I needed to go and get it altered.
Paid then and there, sent messages and heard nothing until I enquired a couple of weeks back. She told me to would be finnished and shipped that weekend and she would send me pics before the weekend was out. Nothing. Left it till the Thursday of the following week and she sent me pics saying she had just finnished it. It had no back!! I asked for a back so she added one that day (worries me slightly although the dress is a casual style so I set aside my insane panic). She gave me the price for shipping and that was paid on Friday. Now I’ve had no word from her since regarding shipping or anything. I could vomit through the stress of it all.
I cant afford to go buy another dress.
Post # 3
That is awful and i can understand your panic!
I have no experience with Etsy but do you have wedding insurance? Or did you pay by credit card or go into an overdraft when paying for the dress? There is some consumer rights law that if you paid for an item by credit you can claim back the money if you do not receive the goods.
Sorry this is so vague but it might be a start for researching how to make a claim. also it is a uk law. Unfortunately i imagine it will be time consuming and no immediate help re ur wedding dress!
R u able to phone her instead of emailing?
Post # 4
Hi there – I’m so incredibly sorry that you’re having a difficult time with the dealer on Etsy. Go to the link below to get help with the transaction. Also, if you paid via Paypal their customer support can inquire about a refund within 45 days. I will cross my fingers and toes for you that everything works out! Hugs!
Post # 5
Thanks so much for the advice. I have been so accomodating and placed all my trust in this person, her feedback on the site was very positive so I thought I would be in safe hands. Unfortunately the lack of communication from her is just so worrying! I pray it gets here in time, at this stage I really dont care about the quality :o(
This wedding has all been planned to be quite alternative so coupled with the stress from family about it not being the big day they seem to think we should have I’m starting to buckle under the pressure.
I’ve paid by paypal so if I dont have a response to my email this morning in the next couple of days I think I will have to pursue some kind of dispute. Theres still hope tho…
Post # 6
@Skiba: I would email her to let her know your concerns about the lack of communication, the shipping times, and that you would like a tracking number for the dress since you’re getting down to the wire. If she won’t provide you with a tracking number then I would open up a dispute.
Post # 7
I would be using every form of communication possible to contact her. You paid her, so you’re essentially her boss for this project! You might have to go bridezilla on her, but a bride’s gotta do what a bride’s gotta do!! Good luck!!
Post # 8
Good luck to you. I really hope it comes and is as beautiful as you first imagined it.
Some people just aren’t good at consistent, clear communication. Make sure you leave a review that details your problem, whether or not it works out perfectly in the end.
I agree with the others about the methods you can take if it doesn’t go right, but I know I’ve had times in the past where I was really nervous about something coming in time and being right and I was just overthinking it because it was important to me. And that wasn’t nearly as important and pressure filled as a wedding dress. I agree that you should give her a couple more days. Maybe look into buying something off the rack–an occaision dress at a reasonable price, just in case so you have a backup.
I totally understand about family expecting something grander and more traditional. I’m having the same discussions and disagreements with my family. I have faith that it’ll all come together.
And in a couple weeks you’ll be married and you can look back at all the drama with a sense of humor.
Post # 9
@Skiba: I’m so sorry to hear about this happening to you. Organising a wedding is stressful enough without having to panic about the one thing that holds it all together – the dress. Please let us know how this turns out. Where about in Scotland are you getting married? I’m a scottish gal too 🙂
Post # 10
No I agree, telling me she has been delayed by the amount of orders she has taken on and mixed up my dress requests re the back with others just doesnt cut it. I’ve paid her for something, including a hefty shipping bill and been as accomodating as I can. Mainly because I’m at her mercy, I didnt want to cause any bad feelings I just want the dress shipped. I will detail everything as feedback even if it comes now because I would hate for anyone to go through the same. The last email sent stated in a polite manner that the shipping had been paid so could I have the full details of how it was being sent.
I’m willing to take into account time differences so will cage the inner bridezilla until tonight. Then I think I have the right to excuse all politeness and patience.
Thanks so much for the feedback. I’ve only just started using theses boards and wish I had found them months ago!
Post # 11
@skyeatnight: Hi fellow Scot, Im in Central Scotland right between Edinburgh and Glasgow. Where are you? 🙂
Post # 12
@Skiba: I’m in a place called Dundee – well I’m a little up the road in a village! Nice to meet someone from Scotland on here. I really do hope things work out for you with the dress 🙁
Post # 13
Hi ladies. I wanted to give you an update because you were all so lovely to me last week.
The dress arrived on Friday in a box I would expect to receive a dvd player in. It was really shocking, quality of material, finish, everything about it. When I can face the thing again I’ll post some pictures of it on here. I wont go into too much detail other than the few people I showed it to burst into tears at my prediciment. I did have concerns given the attitude of the designer and the fact that timescales seemed to keep getting longer and things werent being done properly (leaving the back off!). I suppose I knew deep down that the dress I ordered was never going to be the one I got when I posted last week. But with two weeks to my wedding I had to keep a little faith. I was crushed and had to wait until Sunday to email her with my numerous concerns. Her response has been fairly flippant until I stressed that I would take VERY detailed photos of every part of the dress and post them to Etsy, her FB page and every wedding forum I can find. I also let her know that I was courteous enough to wait for a her explanation and a way to resolve this before leaving her feedback. She seemed to take this as a ‘threatening email’. She was very lucky I was as composed as I could be during her communication considering! So I have told her that I want this resolved amicably because I am not willing to sour this time before my wedding anymore that it has been already. Will let you know how I get on. Im so angry with the complete shodiness, its astounding the fact she would post this. But I’ll resolve it before naming and shaming!
Luckily I found a dress on Saturday, I have fab family members who took my shocked self on a hunt even though I looked like I had been punched in the eyes many times! Its stunning, it fits perfectly and its home with me. I want to wear it everyday until the wedding to get rid of the horror of the tablecloth toga. Obviously fate meant me to have another dress and Im just going to look forward to the big day now. x