Post # 1
At least that’s what I feel like I need to be saying.
My venue coordinator sucks…SUCKS…sucks. I cannot wait till our wedding is over so I can leave band reviews for her (but right now I need to be nice).
She mentioned that if we want to have any extra hours to set up (on top of what we already have) she needed to know at least two weeks out and I’d pay a small fee to cover them (since we’ve already paid for our venue).
I sent an email on Tuesday asking for an new invoice with the extra hours…I sent a follow-up on Wednesday. Nothing. Nada. Zilch. Do I email her AGAIN?
Seriously lady I’m trying to PAY you and you can’t email me back?! WTF?
Post # 3
Start harassing her by phone and let her know you aren’t happy with her response time. Ask what the best way to get ahold of her is and ask what her hours are (so you know to call when she is in the office). The coordinator at our venue is really hard to get ahold of and withheld important information from us (like the fact that the balance was due one month out, and not two weeks out like she originally said). The only way to step up her game was to tell her straight up that I am frustrated communicating with her and I feel additional stress because of it.
Post # 4
@JoJo Bananas: Her hours are 8.30-4 every week day. She was good about responding to my emails when I asked about it but now that I’ve decided to pull the trigger I can’t get ahold of her! Her calls always roll to voicemail.
Post # 5
Ugh I’m kinda going through the same w/ mine…..
I emailed her 6 MONTHS ago asking what she needed from me, when we should meet up again and she replied back saying not until July or August and that she would contact me to set up an appointment,
Fast Forward to the end of August – no email/phone call. I email her, asking to set up a time (all her emails are accessed through her iPhone) and no repsonse. I wait a week and email her AGAIN. I get a response 48 hours later saying she was on vacation. Don’t you think you should set up and “Out of Office” email reply then?!?!
Her step-dtr works w/ my Future Mother-In-Law – step-dtr of venue coordinator is getting mareid out of state the same weekend as my wedding – she is too busy planning her wedding so she seems to be neglecting her works obligations.
Post # 6
I fired the lady who was going to make our cupcakes because of this. I contacted her multiple times wanting to make a deposit and get a confirmation of our booking for the day and nothing. My sister used to work for her and I went and saw her where she works and she told me that cos I’m local and she knew I wasn’t going anywhere that she hadn’t worried about contacting me… well turns out I AM going somewhere – to ANOTHER baker!!!
I’ve had people not call me back for days/weeks – it seems like a lot of vendors have the attitude that they don’t have to worry about treating you right once you’ve made your deposit. It’s like they know they have your wedding dress for example, so they don’t have to worry about you cos what are you gonna do about it? So not cool.
Post # 7
I think you covered yourself and if she does not want to invoice you, that’s her problem. You emailed her your request in writing so if she tries to say you didn’t want the hours you can prove otherwise. Wait for her to invoice you. Alternatively, call the venue and ask for someone superior to her. I have an ongoing problem with my hotel contact but at one point, I worked with the head of sales and she was super helpful.
Post # 8
Honestly, I think you should ask to have those hours for set up time for free because of the problems you are having with the event coordinator. I work at a country club as an event coordinator and this is not acceptable. Usually venues will do what it takes to keep their brides happy, ask to speak to her manager or even the owner. You’ll be surprised at what they will do.
Sorry about your situation though good luck!
Post # 9
I feel that if you’re a wedding planning/coordinator/whatever you should own a blackberry or iphone. end of story.