(Closed) Please tell me what you think…Photographer situation.

posted 7 years ago in Photos/Videos
Post # 3
Member
1405 posts
Bumble bee

My comments:

 

1.  Customer’s don’t want to hear BS like this IMO.  Sounds like she uses adobe lightroom and her catalogue crashed which happens.  With the proper backups this shouldn’t be an issue, certainly not one that should last 2 months

 

2.  The wedding picture turnaround time is on the longer end, but is still within average industry time frames, 10 weeks.

3.  I wouldn’s stress about the 12 days.  When you place an order you are waiting your turn in line, it took her until then revisit this.  It appears she was ready to start the design process on that date, not too bad if she said a few weeks!  It doesn’t make sense the the photographer would check everything or even look at it until they were ready to sit down and do the design work.

4.  It’s common for photographers to keep up with blogs and facebook.  I am assuming these were teasers not an entire wedding, and it doesn’t mean that the client got anything yet.

5.  Regarding your book, sounds like the photographer has some personal issues or just too much work they took on.  How long have them been around?  Was pricing industry standard or budget?  I see this a lot, new photographers come into the market and undersell, and get overwhelmed with the backlog of work all for less than minimum wage per hour.

 

6.  At this point, check your contract to see if there are any time limits on deliverables.  If not, I would call your photographer (not email) and work together on a timeline that your photographer will agree to and hold her to it.

 

 

Post # 6
Member
1405 posts
Bumble bee

@helpthislittlebee:  I think the best thing to do is discuss this in person or on the phone.  Tell her that she claims she is almost done with your album for months now and you would like to agree on a date when the proof is ready and when it will be sumbitted to the lab.

After what you posted, I don’t know why she is not finishing this project.  Maybe she doesn’t do many albums and just dreads the process and the time.  Maybe she is backed up, who knows.  It’s really all immaterial, you just want your products.  What does your contract say regarding time limits?

Post # 9
Member
3041 posts
Sugar bee
  • Wedding: May 2010

It was just over 2 months that she got all the pics online. Knowing that Thanksgiving & Christmas are both in the middle of that, I don’t think that was that long of a wait for you. Yes, I understand it SEEMS like a long time, but I don’t think 8 weeks is that bad, most places consider that average. My contract says turnaround time is 8 weeks.

Also, photographers also need time with their families & breaks & to have fun. We can’t live behind our computer only doing “work”. They need to keep updating their blog so they can get new clients. Maybe she wasn’t used to the blogging /updating on FB when she did your wedding. The photo sessions I did last year & the year before I didn’t blog about, it wasn’t until this year that I started doing it. Yea I wish I had done it for my previous clients but I wasn’t really “into” the blogging thing until realized its very important to my business to have one & I’m still learning about it. I’m sorry you feel less important, it is almost a guarantee that its nothing personal.

It sounds like she’s been very good at getting back to your emails, sounds like most were the same or the next day, which IMO is great response time.

Anyway, about your album… it sounds like she’s either really busy & struggling to keep up OR she’s putting a lot of hours into designing the book. Likely, its both. It may sound like making the book is a quick & easy thing, but it can take many hours, many days & is usually a LOT of work.

I would email or call her today asking for an update or to set up a meeting to view the proofs. Maybe you can pick up your prints then too. Unless, she does this through email.

& she doesn’t seem “shady” at all, just busy. Shady would be ignoring all of your emails & not emailing you back the same day, taking weeks to reply, avoiding your calls, etc. It honestly just sounds like she is backed up with work or something like that.

Sorry I tend to write a lot 🙁

Post # 12
Member
3041 posts
Sugar bee
  • Wedding: May 2010

Ok yea I can see how you must be frustrated… Can you call her? She may have a lot of emails filtering through, or she may be out of town again?

Finished albums require eight to twelve weeks to complete from the time the final design is accepted.

So it looks like April 16 was the day you got the correct numbers to her & I would assume it was just the order & not the design. I’m assuming the “final design” is after you’ve reviewed the proofs & say “I approve, let’s order it”. You haven’t even seen any design, so if you want to make any changes than that’s not the “final design” either. So you’re likely not there yet :(.

Honestly, it sounds like she overstretched herself. While its not an excuse, it sounds like she took on too much work, or a lot of people are placing orders with her & she’s struggling to catch up. That’s what I’m assuming, I could be way off base.

I’d arrange to meet with her at her studio (if its not too far away) or talk on the phone & tell her how you feel. I always prefer in person. I would be nice & not rude at all, maybe say something like – You loved working with her, love her work & the photos you received are wonderful, but that you are still waiting on your coffee table book. Say you were under the impression that it would only take about a month to design & then 3 weeks for the printers & its been 4 months. I would say you’re trying to be patient, but you’re getting a little frustrated since its been so long. I’d ask when you can review the proof & that you’re very excited to order it & that you understand she’s busy but that you feel a little forgotten. (Keep in mind it will take about 3 weeks @ printers, about week for her to review it & then mail it to you & then about 2 weeks in the mail – that’s at the latest). You might ask if she wouldn’t mind throwing in a free print or something for the extended wait, but I’d wait to ask that until after your book is sent off to the printers. That’s probably what I’d do. Just make sure you get a specific date set sometime between now & August 15 (should give her enough time to finish it if she hasn’t yet) & then arrange the time to meet. Maybe end your upcoming call or meeting with something positive, thanking her for something, etc. Then don’t contact her until that day (or the day before to confirm). If she doesn’t have it done by then, well, let us know!

Post # 13
Member
501 posts
Busy bee
  • Wedding: February 2011

i truly don’t get it. since when did spending time with family and friends, get to be an excuse for not doing your job??

are wedding photographers, who are behind, working every weekday from 8 am until at least 6 pm? or on the weeks they have a wedding, do they at least work from 8 to 6 on four of the weekdays?

my guess, and wedding photographers can correct me– is no.

*lots of people* feel like they don’t have time for their families these days! it’s called work!

i feel like a lot of people who go into photography, especially younger ones, are ‘go with the flow’ kinda people who like to wake up late and start their days at 10 am, and then complain about how long things take to get done.

 i feel our photographer–our second one–IS evidence to the contrary, i think she works really hard. but the first guy we had, a 20 -something year old living at home, was always behind on stuff, and i am willing to bet $1000 that he was not truly busting his butt to get his work done.

Post # 14
Member
1405 posts
Bumble bee

You rarely heard of these issues a few yrs ago but with the advent of Digital Photography and affordable equipment, and high unemployment, more and more people with little to no experience and training are looking to become professional photographers and start up shop.  Many of these are part time, or stay at home mom’s.  They try and undercut the competition, and in the end undercut themselves.  The only way to make profit is to do everything themself (instead of hiring a graphic artist to do the post processing, or outsource the album layout) and work off volume, which is a catch 22.  They fall behind and some just throw in the towel when the run out of loot or get sick of slaving for minimum wage.  It’s sad, and really tarnishes the business and the pro’s that put their time in, run legitimate businesses, and have great customer service.

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