Post # 1
I’m having like a MAJOR problem right now. I sent out these beautiful invitations that came with 6′ x 6′ envelopes about 3 wks ago. My sister had warned me about square invites from day 1, telling me that they would be extra postage due to the shape and size of them.. that they would require hand-filing by employees at the post office. I couldn’t help myself and just HAD to order these beautiful invitations – they were exactly what I wanted. Here’s a pic below of a sample:
BUT… Now I’m having a few of these invites being sent back to me absolutely DESTROYED.. Like torn apart. Some of them looked to be shredded in half, with the front of the envelope being completely torn apart from the back. Others were successfully delivered to the address, but arrived in a Postal Service clear plastic bag that apologized for any damage to the mail, and that they strive to keep mail intact and yadda yadda yadda.. The one that got to my parents had the entire top of the envelope stripped open, almost like someone intentionally opened it with an envelope opener. I was pissed, but at least my guests received the invitations I was happy.
Now I’m starting to have people come out and tell me that they haven’t even received their invitations yet. Three of these people are my co-workers. If 3 people out of the 14 that I work with didn’t receive the invites, I’m worried about who else didn’t receive one!! WTH??!! I don’t even know who got an invite or not, and I really don’t know how to approach this situation.
Did any fellow Bees have similar problems? Does anyone have any insight as to what may have happened? The only other things on the envelope were a stamp and a small flat sticker used to seal the back.
Also.. what on earth do I do now? There’s still a good amount of people who haven’t RSVPed yet…
Any advice would be greatly appreciated! I’m so frustrated 🙁
Post # 3
I would start contacting your guests that have yet to RSVP and let them know what’s going on. There really isn’t much else that you can do. It isn’t your fault, everyone will understand.
Post # 4
- Wedding: January 2013 - Harbourfront Grand Hall
@romantical: Sorry this happened to you, OP 🙁 No wonder the USPS is failing at being a business?
Post # 5
@romantical: I can tell you exactly what happened. Just becasue you pay for the “hand sorting” price does not mean they were hand sorted. All “hand sorted” mail is ran through the machine at least 1 time per main processing center. So if you are mailing a letter a few states away, that can be 3-5 centers.
2nd, those lace things are not mailing envelopes. You are going to need to stick them into real envelopes-make sure they are thick. Square thick envelopes will stick out and be pulled out by the clerks. Dark colors are good too-as the machene can’t read barcodes on dark envelopes.
3rd a sticker doesn’t ‘seal’ an envelope You need to make sure it’s glued shut. Drop your letter from waist high. Does it pop open? Well it’s going to get trashed.
When a letter is torn, we send it to “nixie” (the ripped mail unit) and we put it in one of those bags. That’s all we do really. It’s just procedure.
I work at a pd&c
Post # 6
Oh no! This was on of my biggest fears; I’m so sorry.
I agree with the above…divide up the list based on guests (FIL’s guest list, yours, FI’s, your parents), and have them send out an email/call to their people to see if they got it.
Make sure your website is updated and direct people to that for information. OP, I feel so sorry for you! Did you ask the post office to hand cancel?
Post # 7
Honestly, it looks as though you tried to use that delicate envelope incorrectly. You should have placed them in a real outer envelope and used the delicate one as the inner envelope. I’m totally not surprised these got destroyed.
Post # 8
@MadTownGirl: hand canceling won’t matter. You pay the “hand sorting” price becase the letter won’t fit into a dbcs machiene. But every center has a few DIOS machienes that run ALL kinds of mail and some flutter/tiny flats. So we run everything at LEAST once and try our best to cull out what obviously can’t run. But we can’t see everything. A small processing center will process 2 million letters a night.
Post # 9
wow that really sucks. Those are beautiful invitations. We also had square invitations but didn’t run into any problems, (luckily.) I would start contacting the people who have yet to RSVP and explaining the situaiton.
Post # 10
@MissFireFlower: I seem to remember a ‘sticky’ in the Paper area bout this….
Post # 11
Also: when it looks like mail was ripped open, it’s becasue mail runs through 1-3 macheines like this a night, and when things get caught in the belts we have to pull it out. Sometimes ripping is unaviodable. Sometimes things catch on fire
Post # 12
I’ve read your post three times now, trying to figure out where you said that you didn’t use a regular envelope/used a sticker to “seal” them. I don’t see that, so I’m hoping those are just assumptions on the part of others.
I’m sorry this happened to you, but…if it was more than two or three, it was most likely the way you mailed them.
Post # 13
Okay, I think I should clarify something.. the above picture is JUST the invitation itself. They were sent in these envelopes..
The bottom of the flaps were completely glued down, before a sticker was even placed. Maybe I could have glued down the entire flap completely, but I thought these were harmless enough.
I realize there’s a crapload of mail that goes out every day and that things go awry, so I’m not looking to point fingers. I would, however, appreciate any insight as to what may have gone wrong and constructive advice as to what to do next. So please do not use this thread as a rant and look at this as a bride looking to other brides for advice.
Thanks to the ladies who gave kind suggestions!
Post # 14
That is so awful. I had square envelopes similar to yours and had no problems!
Post # 15
It happens that things get ruined. Not destroyed so I don’t understand that, but we had a lot of our normal invite sized envelopes come back looking like hell and ripped at the corners. They get caught on stuff and rip. Not much you can do unfortunately.
Post # 16
@romantical: I didn’t mean to come off as angry. I reread my post and it does sound that way. Sorry D:
I wish there was a way to track what got missent/ripped and what didn’t. It’s pretty lame actually. Yesterday someone ordered 10 ticked from ticketmaster for some sort of game and the envelope got completely shredded. There was no way to identify the sender at.all. I felt so bad for that person.
From the picture, I can see that the top left corner is kind of open. That’s the same hieght as the gates that sort the mail. It’s the place that letters most often get caught. That’s most likely what happened.
Also, delievery standards and practices have changed internally. We do a lot more processing of mailers/ads then we used to. When we run so much ‘3rd class’ /standard mail at one time it’s not good. It cloggs our machines. A lot more stuff is getting stuck now.