Post # 1
Hi all! Married on 10/25 and had a couple disappointing things happen. The big things were the cake was a disaster and service was awful. I have been debating writing each vendor an email about what happened. Not that I want to necessarily gain something from it, more hoping writing it and sending it to them will help me release it and not dwell on it. I have not written reviews and don’t necessarily want to go that route but prefer to email them directly. Any advice for me? Should I write them? Should I include certain language? HELP! Thanks 🙂
Post # 2
klablo7: I would contact them ONLY if you are looking to get some sort of refund. Because otherwise at the end of the conversation they will ask you in some way “so what exactly do you want from us?” And at that point what will you say? “Just looking to vent”
I would suggest you get a refund on the cake, and get some sort of refund on the gratuity being that the service was terrible. ANd don’t use any certain language lol
I was in a similar situation- at my wedding they stuck us with a bill of $2K. DH and I took the “bill” (it was a dup sheet that the chefs use to keep count of how many chicken, beef or fish to make) and we figured out that they ran out of beef and started serving chicken and that they didn’t cross out the beef and just added it to the amount of dishes they had. I had 167 people, how did I have a 177 plates handed out?
So DH went down the day we left for our honeymoon and spoke with the manager and said we are not paying this bill. ANd she said well you owe us the money and DH said this is not a bill, this is a dup sheet and if you count the guests we had at the wedding versus the amount of plates you supposedly served it doesn’t add up. The manager then said well I will have to discuss this with the owner and he is not as easy going as me. And then DH got pissed and said “well, I am not one to be messed with. If we wants this to go to court, by all means go ahead. But let me point out what did go wrong-our cake was wrong (which it was and I was pissed), My MIL broke out in hives bc her fish was served with a seafood bisque that we were told did not have shellfish in it and it did. Some dishes were cold, and they ran out of beef. WHy give a headcount if you can’t accomodate it.
We never heard from them again. No one came looking for the $2K and out event coordinator was there and overheard the convo and told DH, don’t pay it. He won’t go after you bc it will cost them more to sue than your entire bill. I am sorry that happend on your wedding.
Post # 3
I’m sorry this happened to you. I do think you should email them and tell them how their actions fell short of what was promised to you in the contract. Explain why in as much detail as you can. But try not to add emotional elements, because I fear you will just come across as any angry bride. Just tell them how they fell short and how it disappointed you after you’d paid x amount for their service. When they ask what you’re looking for, you can either request a partial refund, or say that you wanted a manager to be notified so no one else goes through what you did. A good manager will appreciate that. Additionally, if you are seeking a refund of some sort, you should ask right away. It’s almost been a month since your wedding.