(Closed) Post-Wedding issue with my florist – help!

posted 8 years ago in Flowers
Post # 3
106 posts
Blushing bee
  • Wedding: June 2010

This is absolutely ridiculous.  Even if she is telling the truth… a good businesswoman would apologize and refund the money.  Email her back and give her terrible reviews.  I would tell her straight up that you will not recommend her.  Do you have paperwork for the groom’s flower and your bouquet stating what you wanted?

Post # 4
4419 posts
Honey bee
  • Wedding: December 2010

You definitely need to talk to her. She did not meet the terms of your contract.  She used the wrong flowers, and she did not deliver a major arrangement.

Maybe she was at a different wedding…

Post # 5
10851 posts
Sugar Beekeeper
  • Wedding: September 2010

Personally, I would go to her shop and confront her face to face with your photos and ask for a refund on the missing arrangement and maybe even for the difference in price between the substitute flowers (just to be a stickler because of her attitude). You could try going on a really busy time/day and start to get a bit noisy if need be 😉 If she doesn’t want to issue you any kind of refund, I would get a lawyer to send her a letter just to put a bit of fear in her 😉  (That tactic would work best if you have a friend who’s a lawyer and would put something together for you quick and dirty as a favour)  THEN after all is said and done, I would post reviews of her online, regardless of the outcome. What she did isn’t fair and other brides should have fair warning.

Post # 7
5921 posts
Bee Keeper
  • Wedding: December 2010

I understand where she is coming from regarding bad shipments and substitutions, to a degree.

In full disclosure, I work for a florist, and have seen some bad flowers come in.  However, we typically order 72 hours prior, that way if something happens we have time to fix it.

BUT – – she owes you some money back for sure.  Substitutions may be written in your contract, but garden roses are about 4x as expensive as regular roses, and ranunculus are about 2x.

She should definitely refund you for the large arrangement.

Post # 8
46670 posts
Honey Beekeeper
  • Wedding: November 1999

I agree with Lindsay12.31.2010: She should refund you for the large arrangement and the difference in price for the flowers in your bouquet and your FI’s bout.

I would email her again, stating clearly my expectations for a refund and my reasons for requesting it. It’s helpful to have documentation in writing in case you decide to move this along. I would give her a date by which  I expected a response.

If she does not respond I would approach the Better Business Bureau. If she is a member they may be able to assist in reaching a resolution. If not, you could advance the issue to small debts court.


Post # 9
3041 posts
Sugar bee
  • Wedding: May 2010

She should refund you the cost difference between the substitutions & how much you paid for the more expensive flowers. She should also fully refund you for the big flower arrangement that wasn’t there!

I recommend exactly what bakerella said!!

Post # 10
150 posts
Blushing bee
  • Wedding: April 2011

Tell her you haven’t heard from her and you will be taking her to small claims.  That might spark a response.

Post # 12
11 posts
  • Wedding: September 2012

From experience, it’s best to do this face to face. It’s easier to say no to someone in an email, but when they’re right there in front of you a lot of people become more willing to comply.

Also, hold off on writing bad reviews until it’s all over. If she sees them, she will probably be less likely to comply just out of spite.

Try the ‘you ruined something you only go through once’ approach, appear to her better nature. It works sometimes. In any case I think you need to see her face to face. If she’s still unwilling let her know one of your friends is a lawer, and that you’re not afraid to get your money back for a ruined day.

Good luck!

Post # 13
4137 posts
Honey bee
  • Wedding: May 2011

pretty much every floral contract includes a clause that gives the florist the right to substitute flowers at their discretion. good luck, but you don’t really have a case.

i’m not saying she shouldn’t refund the money. there’s an obvious price difference, and she should give a partial refund for the difference, but i really doubt the contract supports that. hopefully she acts like a good person and does the right thing anyway!

ETA: i skimmed your post and didn’t notice the missing arrangement. you DEFINITELY deserve a full refund for that. i was talking about the david austin roses.

Post # 14
546 posts
Busy bee
  • Wedding: June 2010

@kitzy: She definitely has a case for the flower arrangement that was completely missing.  Your florist can’t just decide to not give you all your bridesmaids bouquets if you’ve paid for them. 

I can see not being able to do anything about them using different flowers, sometimes that happens.  But you should get your money back if you are missing an entire arrangement.  I would go directly to the florist instead of emailing back and forth.  And bring all of your paperwork.

Post # 15
10366 posts
Sugar Beekeeper
  • Wedding: September 2010

Did you pay with a credit card? You could open up a dispute.

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