Post # 1
So It’s been over a month since I got married and everything was perfect…. except for the flowers. I had paid extra for these gorgeous david austin garden roses for my bouquet, and did not get them and my groom’s bout was supposed to be a ranunculus, but was instead a couple of plain ole roses. Sigh.
But the biggest disappointment of the whole wedding was the big (and only!) arrangement my parents had paid for did not show up! It was supposed to go on the bar behind my cake as a focal point. It was supposed to be this big, gorgeous thing, but NOPE! Nothing there! It’s not like it walked off on it’s own, right?
So my dilemma is this: I have already contacted her, told her everything. She claims that she left it near to where the cake was supposed to be, but I have called my caterer, coordinator, owner of the venue, in-laws, and my parents and not one single person saw it that day. At least I know I’m not going crazy! She also claimed that she was there that day, but I did not see her (her assistant brought in my flowers. And my coordinator only saw one person) In the last email I sent her I attached a picture of the reception hall to prove that it wasn’t there and I haven’t heard from her since. It’s been a week. I would like to get the money back that my parents spent on it, but I don’t know if it’s worth the trouble. Should I email her again to ask what the deal is? Should I let it go and just review her?
Help me please!
Post # 3
This is absolutely ridiculous. Even if she is telling the truth… a good businesswoman would apologize and refund the money. Email her back and give her terrible reviews. I would tell her straight up that you will not recommend her. Do you have paperwork for the groom’s flower and your bouquet stating what you wanted?
Post # 4
You definitely need to talk to her. She did not meet the terms of your contract. She used the wrong flowers, and she did not deliver a major arrangement.
Maybe she was at a different wedding…
Post # 5
Personally, I would go to her shop and confront her face to face with your photos and ask for a refund on the missing arrangement and maybe even for the difference in price between the substitute flowers (just to be a stickler because of her attitude). You could try going on a really busy time/day and start to get a bit noisy if need be 😉 If she doesn’t want to issue you any kind of refund, I would get a lawyer to send her a letter just to put a bit of fear in her 😉 (That tactic would work best if you have a friend who’s a lawyer and would put something together for you quick and dirty as a favour) THEN after all is said and done, I would post reviews of her online, regardless of the outcome. What she did isn’t fair and other brides should have fair warning.
Post # 6
I do, but she said “The shipment from the supplier was late arriving from Holland and the Ranunculus and Roses were not in good enough shape to use for such important designs.” And it did say in the contract that I signed that substitutions might happen. Whatever. I’m upset about that, but not as much as the large arrangement.
I’m just not sure what to tell her. Say I’ll give her bad reviews?
Post # 7
I understand where she is coming from regarding bad shipments and substitutions, to a degree.
In full disclosure, I work for a florist, and have seen some bad flowers come in. However, we typically order 72 hours prior, that way if something happens we have time to fix it.
BUT – – she owes you some money back for sure. Substitutions may be written in your contract, but garden roses are about 4x as expensive as regular roses, and ranunculus are about 2x.
She should definitely refund you for the large arrangement.
Post # 8
I agree with Lindsay12.31.2010: She should refund you for the large arrangement and the difference in price for the flowers in your bouquet and your FI’s bout.
I would email her again, stating clearly my expectations for a refund and my reasons for requesting it. It’s helpful to have documentation in writing in case you decide to move this along. I would give her a date by which I expected a response.
If she does not respond I would approach the Better Business Bureau. If she is a member they may be able to assist in reaching a resolution. If not, you could advance the issue to small debts court.
Post # 9
She should refund you the cost difference between the substitutions & how much you paid for the more expensive flowers. She should also fully refund you for the big flower arrangement that wasn’t there!
I recommend exactly what bakerella said!!
Post # 10
Tell her you haven’t heard from her and you will be taking her to small claims. That might spark a response.
Post # 11
Well, I just wrote her back a strongly worded email (in my opinion. I’m not a confrontational person) and gave her a deadline to write me back and I told her I wanted a refund for the missing arrangement and some back for the garden roses. We shall see!
I’ll keep y’all posted!
Post # 12
From experience, it’s best to do this face to face. It’s easier to say no to someone in an email, but when they’re right there in front of you a lot of people become more willing to comply.
Also, hold off on writing bad reviews until it’s all over. If she sees them, she will probably be less likely to comply just out of spite.
Try the ‘you ruined something you only go through once’ approach, appear to her better nature. It works sometimes. In any case I think you need to see her face to face. If she’s still unwilling let her know one of your friends is a lawer, and that you’re not afraid to get your money back for a ruined day.
Post # 13
pretty much every floral contract includes a clause that gives the florist the right to substitute flowers at their discretion. good luck, but you don’t really have a case.
i’m not saying she shouldn’t refund the money. there’s an obvious price difference, and she should give a partial refund for the difference, but i really doubt the contract supports that. hopefully she acts like a good person and does the right thing anyway!
ETA: i skimmed your post and didn’t notice the missing arrangement. you DEFINITELY deserve a full refund for that. i was talking about the david austin roses.
Post # 14
@kitzy: She definitely has a case for the flower arrangement that was completely missing. Your florist can’t just decide to not give you all your bridesmaids bouquets if you’ve paid for them.
I can see not being able to do anything about them using different flowers, sometimes that happens. But you should get your money back if you are missing an entire arrangement. I would go directly to the florist instead of emailing back and forth. And bring all of your paperwork.
Post # 15
Did you pay with a credit card? You could open up a dispute.
Post # 16
Well, after talking to more vendors, no luck and no more information on what might have happened. She still says she left it on the bar. I asked if she has a picture of it, she said no, but she’s learned her lesson on future deliveries.
So unfortunately, I give up. It has stressed me out more than anything else before or after the wedding and I just don’t want to go through the trouble anymore. But she is refunding me for the cost difference of the garden roses, so that’s something at least. And it’s not a huge loss as it wasn’t a super expensive arrangement. Plus, the other flowers were really pretty and no one knew except for me. At least my bouquet wasn’t missing!
The only thing I can think of happening is it got broken by someone else, got thrown away, and I was never told or it never showed up and she just lied to me the whole time. Either way, it sucks.