Post # 1
Does anyone know what the exchange policy for a gift is at Pottery Barn Kids?
A good friend of mine surprised me with a gift package for the baby! Among it was a crib bedding set from Pottery Barn Kids which I’m sure was $$$$. The only thing is it’s ALL pink and I’m not really about the pink and it has a padded crib bumper which I am def NOT using. FYI it’s not on my registry.
So…I was wondering if I can go exchange it for something else at PBK?
There’s a mobile from PBK I really like but it’s $$ so I won’t be registering for it.
I looked on the site and the crib bedding set is no longer available but coordinating items are on final sale. So I’m thinking I might not be able to exchange it anyway without a receipt if they are no longer selling it?
For the record, she lives across the country and we haven’t seen each other for 6 years! But are still relatively close and keep in touch via email/FB. So she will likely never actually come to my home and see the nursery!
Is it horrible that I want to exchange it?? It’s really pink…and bc of the padded bumper I would only use the sheets as a extra change set. Is it really horrible that I’m thinking of exchanging it?!?
Post # 3
@regberadaisy: You can go in and exchange it. They are really flexible there. If you’re friend ordered it on-line they can actually look up what she paid for it to make sure you get the same amount of credit.
Post # 4
I used to work at PB and the customer service is usually pretty awesome. Yes, if she ordered online, they can do a lookup and get the price paid. Otherwise you just get whatever the final sale price is on a gift card. Just make sure to take the invoice slip from the box to make it easier. You could always call customer svc ahead of time and ask what the amount is, so you know what kind of credit you’re getting too.
And I don’t think it’s bad to want to exchange! If you won’t use it, you won’t. I’m sure most friends just want to get something you’ll like and use.
Post # 5
@regberadaisy: oh my gosh what a sweet friend! That is SO thoughtful!
I don’t know what their return policy is (but from the two PP’s, sounds AWESOME!), but had to say you are blessed 🙂 that is so sweet of her.
Post # 6
awww, yes, she’s pretty great! 🙂 My husband and I were just talking about that. He’s only met her a couple times and we hardly see each other. But it was definitely very sweet of her!