- 9 years ago
Just thought I’d share a little information about Pottery Barn registries.
We have had one issue with our registry so far. I didn’t know this when I registered, but there are certain sets of things (like our dishes) that are sold in the sets online, but not as sets in the store. Therefore, they have different SKU numbers. We registered for the sets online.
Yesterday Pottery Barn called me because someone was attempting to buy the set of dishes in the store, and it was ringing up as something we didn’t register for, and it was not showing up as fulfilled on the registry. I don’t know who the person was who was purchasing the dishes, but the rep from PB told me she was getting upset about it.
So basically the guests and/or PB associate needs to double check that the items are rung up with the correct SKU and that the items show up as fulfilled or else you could end up with like 5 of the same thing because it still shows as needed.
If most of your guests will be shopping online, then register online. If most of your guests will be shopping in the store, then you should register in the store in order to get the correct SKUs on your registry. It’s complicated and a hassle, but only affects certain sets, and not regular single items. At least PB called me and helped to fix the situation. And I’m excited someone bought our dishes for us already 🙂